Reply Here If You Have Missing Activities

Support Activity/Sync Issues
#1

:warning: :point_right: PLEASE READ THIS :point_left: :warning:

Everyone

PLEASE include a link to your profile page in your reply. PLEASE!
When you do not include a link to your profile, I have to go searching for you.

Subscribers

For non-Garmin accounts: please use the Sync Now menu option in the top right menu before posting here. That will start a sync for your account (except for Garmin accounts; I cannot re-sync Garmin accounts).

For Strava/Garmin accounts: There is a single activity sync feature in your settings page. If you’re missing a single activity, you can try using this to sync it in.

Garmin users

Garmin recently changed their API in a way that breaks re-syncing activities. They only allow activities to be requested once. When you first sign up to CityStrides, I request your full history of activities - none of those activities can be re-requested, so do not delete old activities from CityStrides.

Please see How to edit a run from Garmin if that’s what you’re looking to accomplish.

I’d suggest, before posting here, you try the single activity sync feature in the Settings page. If that displays an error about a duplicate request, then post here with a link to your CityStrides profile and the date of the missing activity.

MapMyFitness users

It’s rare, but CityStrides can lose access to your MapMyFitness account. If you are missing activities:

  • Log out of CityStrides
  • Log back into CityStrides
  • Use Sync Now in the top right menu (if you’re not a subscriber, share your CityStrides profile link in a reply here and I will run that sync for you)

Notes

  • Only running/walking/hiking type activities are brought into CityStrides, so if your activity is not categorized this way it will not arrive in CityStrides
  • Replies on this topic are automatically deleted after a month.
  • Revoking access from your tracking service will result in all of your data in CityStrides being deleted … do not revoke access unless you want to leave CityStrides
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About the Support: Activity Issues category (read first)
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Single-Activity Syncing
#1020

https://citystrides.com/users/53903

I am a new Garmin user and have tried to import my activities. I have tried the single activity sync feature for each date and some dates display as an error about a duplicate request. Could you please import these from Garmin. Thank you!

The dates missing activities are:

10 July 2022
11 July 2022
12 July 2022
15 July 2022
19 July 2022
20 July 2022
21 July 2022
22 July 2022
23 July 2022
24 July 2022

#1021

:thinking: That’s a suspiciously long list of recent dates…

Are these all present in Garmin as one of these activity types?
running, street_running, track_running, trail_running, ultra_run, hiking, walking, casual_walking, speed_walking

Do you have activities prior to July 10, 2022 that you expect to sync into CityStrides as well?

#1022

Yes, all activities are marked as “walking” in Garmin. I have no activities prior July 10, 2022.

#1023

Thanks for confirming, I’ve sent off the request to Garmin support to have them send the data over again.

#1024

My last 11 MapMyFitness walks haven’t synced starting since July 31st. Tried signing in and out again a few times.

Thanks in advance.

#1025

I requested a Garmin activity sync yesterday (03/08) at approx 4:30pm but the activity still hasn’t appeared almost 24 hours later.

Thanks

#1026

I’ll need the link to your profile page to get the info I need to send a request to Garmin support.

#1027

Hi,
my profile: Greg - CityStrides
I created CS account with my Garmin profile, than tried to sync Strava but failed. I have about 50 activities there so I manually exported GPX files and imported to Garmin. Unfortunately they were saved as “Other” - I changed it to “running” but while trying sync feature it gives me a message about a duplicate.

Don’t know how to solve this problem. I am posting all the dates of the activities, but if its too much of an effort I don’t want to bother you. Thanks in advance.

13.02.2022
1.01.2022
17.12.2021
6.11.2021
30.10.2021
28.10.2021
12.10.2021
3.10.2021
31.08.2021
29.08.2021
15.08.2021
7.08.2021
28.07.2021
22.07.2021
21.07.2021
17.07.2021
16.01.2021
23.06.2021
17.06.2021
11.06.2021
31.05.2021
22.05.2021
15.05.2021
11.05.2021
8.05.2021
6.05.2021
25.04.2021
21.04.2021
20.04.2021
17.04.2021
12.04.2021
10.04.2021
3.04.2021
31.03.2021
28.03.2021
17.03.2021
15.03.2021
9.03.2021
8.03.2021
6.03.2021
5.03.2021
3.03.2021
2.03.2021
27.02.2021
23.02.2021
22.02.2021
16.02.2021
13.02.2021

#1028

:+1: Garmin support is going to send those over as soon as they get the chance.

1 Like
#1029

Hey James,

Sorry to bother you with this since I more than likely screwed this up myself. I have 2 activites for today (08-19-2022) that have not come thru. The second activity was a little wonky and i tried to fix it after deleting it from citystrides (it was a missed street from my initial run that I went back to complete). After deleting, my city count for Queens is also off with total streets left to run vs. Number of total streets completed. Your help in this matter is greatly appreciated. Thanks- David

#1030

Hi, I don’t know if there is a syncing issue or something going on with MapMyFitness? My last walk this afternoon is not appearing in CityStrides. I even logged out/in to CityStrides, confirmed MapMyFitness is allowed, and still not showing up. Please help, thanks!

#1031

Thank you James! All looks good.

#1032

Just to clarify, sorry I didn’t share earlier… I have 3 workouts today. The first two synced just fine, but the third is not in CityStrides (missing). Thanks!