PLEASE READ THIS
Everyone
- YOU MUST include a link to your profile page in your reply, I don’t have time to search for you in the site
- Revoking access from your tracking service will result in all of your data in CityStrides being deleted - it is never the solution to any issue you’re experiencing … do not revoke access unless you want to leave CityStrides
- Only running/walking/hiking type activities are brought into CityStrides, so if your activity is not categorized this way it will not arrive in CityStrides
- Replies on this topic are automatically deleted … I don’t always reply in the thread, but I do always look into issues reported here
- Visit your Settings page to ensure that the connection is not paused
- Missing one activity? It might be quicker to use the single activity sync feature in the Activity Trackers section of your Settings page. You can also download the GPX/FIT file for the activity from your activity tracker and use the manual upload feature to add it to CityStrides.
- If you have to use this more than a couple times, it sounds like something is wrong - ask about it here.
- Revoking access from your tracking service will result in all of your data in CityStrides being deleted - it is never the solution to any issue you’re experiencing … do not revoke access unless you want to leave CityStrides
Supporters
For non-Garmin accounts: please use the Sync Now menu option in the top right menu before posting here. That will start a sync for your account (except for Garmin accounts; they block access to data in odd ways).
Garmin Users
New to CityStrides? It can take a while for your history of activities to sync in. The initial sync works by requesting 30 days of data at a time, every 30 minutes until it reaches their limitations.
Garmin has three main limitations:
- One limitation breaks re-syncing activities. They only allow activities to be requested once. When you first sign up to CityStrides, I request your full history of activities - none of those activities can be re-requested, so do not delete old activities from CityStrides.
- One limitation limits the amount of your historical data they provide access to. They do not allow access to activities older than 5 years from the date you connected to CityStrides.
- One limitation requires that you to enable the “Historical Data“ toggle on every login. It’s critical on your very first login (otherwise your history will never sync), and then quite important on all logins while your initial sync is running (because it can block/stop ongoing historical syncing), and then it probably doesn’t matter that much (if everything is already in CityStrides, then it’s not actively used).
You can read more about their limitations in Where are my older Garmin activities?
Please see How to edit a run from Garmin if that’s what you’re looking to accomplish.
Before posting here, try the single activity sync feature in the Settings page. If that displays an error about a duplicate request, then please try to either use the manual upload feature to upload that activity’s GPX/FIT file (great if you just have one or a few missing activities) … or if a lot is missing, try the “Reconnect” button in the Settings page (note that after doing that, you will need to click the “Connect” button to restore access).
MapMyFitness Users
It’s rare, but CityStrides can lose access to your MapMyFitness account. If you are missing activities, you can take these steps once (single log out/in is enough, multiple log out/in does nothing more):
- Log out of CityStrides
- Log back into CityStrides
- Visit your Settings page to ensure the MapMyFitness connection is not paused
- Use
Sync Nowin the top right menu (if you’re not a subscriber, share your CityStrides profile link in a reply here and I will run that sync for you)
MapMyFitness sends alerts of every saved activity … checking that status confirms it’s active … your connection isn’t paused, so that’s good …