Reply Here If You Have Missing Activities

:warning: :point_down: PLEASE READ THIS :point_down: :warning:

Everyone

  • YOU MUST include a link to your profile page in your reply, I don’t have time to search for you in the site
  • Only running/walking/hiking type activities are brought into CityStrides, so if your activity is not categorized this way it will not arrive in CityStrides
  • Replies on this topic are automatically deleted … I don’t always reply in the thread, but I do always look into issues reported here
  • Visit your Settings page to ensure that the connection is not paused
  • Revoking access from your tracking service will result in all of your data in CityStrides being deleted - it is never the solution to any issue you’re experiencing … do not revoke access unless you want to leave CityStrides

Supporters

For non-Garmin accounts: please use the Sync Now menu option in the top right menu before posting here. That will start a sync for your account (except for Garmin accounts; I cannot re-sync Garmin accounts).

There is a single activity sync feature in your Settings page. If you’re missing a single activity, you can try using this to sync it in.
That said, you should not have to rely on continuously using the single activity sync. One time? Sure, computers were a mistake. :laughing: Every time you save a new activity? No way, ask about it here.

Garmin users

Garmin added a limitation to their API that breaks re-syncing activities. They only allow activities to be requested once. When you first sign up to CityStrides, I request your full history of activities - none of those activities can be re-requested, so do not delete old activities from CityStrides.

They have an additional limitation of not returning activities older than 5 years from the date you connected to CityStrides. You can read more about that in Where are my older Garmin activities?

Please see How to edit a run from Garmin if that’s what you’re looking to accomplish.

I’d suggest, before posting here, you try the single activity sync feature in the Settings page. If that displays an error about a duplicate request, then post here with a link to your CityStrides profile and the date of the missing activity.

MapMyFitness users

It’s rare, but CityStrides can lose access to your MapMyFitness account. If you are missing activities, you can take these steps once (single log out/in is enough, multiple log out/in does nothing more):

  • Log out of CityStrides
  • Log back into CityStrides
  • Visit your Settings page to ensure that the MapMyFitness connection is not paused (it is automatically paused if the connection is lost, so I strongly suggest you do this even if you don’t think you have to)
  • Use Sync Now in the top right menu (if you’re not a subscriber, share your CityStrides profile link in a reply here and I will run that sync for you)

Strava Users

The Strava API has 15 minute and daily limits. I reserve some of the allowed API requests for Supporters. If your activity does not immediately arrive in CityStrides, check again after the next quarter hour. You probably shouldn’t have to wait more than 2 or 3 rounds of the 15-minute limit.
However starting on August 24, there have been a lot of new signups. This has caused CityStrides to repeatedly reach Strava’s limits. As of right now, there are ~100k activities in the queue which I’d guess is about an 18 hour delay. The system isn’t exactly first-in-first-out, though, and Supporters are favored, so I’d expect actual time in queue to vary.

15 Likes

Show of hands…how many of you are checking your account several times a day to see if you’re missing activities haven’t appeared yet? :wink: :raised_back_of_hand:

13 Likes

Hi @JamesChevalier
I have sync issues.

Here is a link to my profile: https://citystrides.com/users/88493

I use garmin and allowed sync and it is not on pause :white_check_mark:
I created my citystrides account last week and at first only a few activites were imported. ( I read, it can take some hours or days to import all, so I wasn’t worry)
Then, I tried to queue a single activity dated of 22th september 2024 as it was a big one (Marathon) and it works.

I’m aware of the 5 years limitation from garmin, so I tried to manually queue single activity that was more than 5 years ago and it didn’t works (as expected) So I manually queue sync 2 activities that were almost 5 years ago to don’t loose it because it was close to be 5 years ago and it wasn’t automaticly sync to my account (april 7th and april 15th 2020). Both worked

But it has been many days now and the automatic sync only sync my new activities but it missed hundreds and hundreds from previous years.

To resume:

  • every new activity sync well as it should be. :white_check_mark:
  • I have all my activity correctly sync from today to the 22th september 2024 :white_check_mark:
  • Every activity before the 22th september is not sync :cross_mark:

For exemple, here are some dates of running activities from my garmin that are not sync:
19, 17, 15, 14, 11, 9, 7, 5, 4, 2, 1 september 2024.
And so on on the previous last 5 years

Thanks in advance for your help.

Best regards,

Colin

Hello @JamesChevalier , I signed up yesterday and am still missing Garmin running activities. The link to my profile page is https://citystrides.com/users/88733. I understand Garmin activities older than 5 years will not sync which is fine. Upon connecting to Garmin only the most recent 6-7 running activities synced but I have multiple weekly activities saved and appearing in the Garmin Connect app from the past several years. I did manually import several months’ worth one date at a time so those dating back to Nov. 2024 and Jan.-Apr. 2023 came from manual syncing. I am still missing May 2023-Nov. 2024 and anything prior to Jan. 2023. What I have tried:

  • Waiting a day to see if there is just a delay with Garmin uploads as noted in other forum threads (no mention of how long the delay typically is)
  • Clicking “Sync Now” under the account/profile drop-down
  • Clicking the three dots then “Sync” on the profile page
  • Ensuring sync is not paused under Settings > Activity Trackers
  • Clicking “Pause Syncing” then restarting it

Any help is appreciated. Thank you in advance, and thank you for the fun platform!