PLEASE include a link to your profile page in your reply. PLEASE!
When you do not include a link to your profile, I have to go searching for you.
For non-Garmin accounts: please use the
Sync Now menu option in the top right menu before posting here. That will start a sync for your account (except for Garmin accounts; I cannot re-sync Garmin accounts).
For Strava/Garmin accounts: There is a single activity sync feature in your settings page. If you’re missing a single activity, you can try using this to sync it in.
Garmin recently changed their API in a way that breaks re-syncing activities. They only allow activities to be requested once. When you first sign up to CityStrides, I request your full history of activities - none of those activities can be re-requested, so do not delete old activities from CityStrides.
Please see How to edit a run from Garmin if that’s what you’re looking to accomplish.
I’d suggest, before posting here, you try the single activity sync feature in the Settings page. If that displays an error about a duplicate request, then post here with a link to your CityStrides profile and the date of the missing activity.
It’s rare, but CityStrides can lose access to your MapMyFitness account. If you are missing activities:
- Log out of CityStrides
- Log back into CityStrides
Sync Nowin the top right menu (if you’re not a subscriber, share your CityStrides profile link in a reply here and I will run that sync for you)
- Only running/walking/hiking type activities are brought into CityStrides, so if your activity is not categorized this way it will not arrive in CityStrides
- Replies on this topic are automatically deleted after a month.
- Revoking access from your tracking service will result in all of your data in CityStrides being deleted … do not revoke access unless you want to leave CityStrides