Purple Lines missing from LifeMap

mmcmahand · January 28, 2020, 4:47am

Hey there. I noticed the purple lines are missing from the city map. Normally I use this to guide through the streets I have remaining, but it doesn’t seem to be loading.

We’re in the homestretch and really close to finishing out this city (it’s taken over a year). Your site has been great for planning routes out. Just looking to finish out the rest of the streets by the end of next month

I’ll attach a screenshot if it helps

r.weide · January 28, 2020, 8:46am

I have the same issue, the lifemap does not appear. Using WIndiows 10 and Chrome. In the console I see 1 warning, not sure if that is relevant:
9bef9d72-5621-4dc7-9294-17b6f3e778cb:1 Geometry exceeds allowed extent, reduce your vector tile buffer size

f05f244860901569362a · January 28, 2020, 1:04pm

I also have the same issue, windows 10 on edge, chrome, firefox.

2c95a24c-7380-4b40-b925-525ae3d1ef62:1 Geometry exceeds allowed extent, reduce your vector tile buffer size

JamesChevalier · January 28, 2020, 1:47pm

I should be able to sort this out fairly quickly - it’s likely related to the New: LifeMap performance & filtering for subscribers

I see that your User ID is 8575, @mmcmahand … Can you share your User ID with me @r.weide & @f05f244860901569362a … Same with anyone else who posts here - please include your User ID or at least a link to your profile page

(I don’t think the “Geometry exceeds allowed extent” message is related, because that occurs in a LifeMap as well)

8be19e8e8d1da82f0501 · January 28, 2020, 2:08pm

8be19e8e8d1da82f0501f32fac51d7d6255767a4

JamesChevalier · January 28, 2020, 2:32pm

That’s your user name here in the forum. I need your citystrides.com User ID, which you can get by:

Visit https://citystrides.com
Open the top right menu (your avatar)
Click Profile
Share that URL here

If you’d prefer to have a proper name displayed here in the forum, you can:

Click the very top right menu (your avatar)
Click the name that’s displayed at the top of the menu (with the little ‘person’ icon)
Click Preferences
Change the name in the ‘Name’ field
Click the ‘Save Changes’ button at the bottom of the page

mmcmahand · January 28, 2020, 2:33pm

Awesome, lines are back. Thanks James! By the way, those new filters are sweet

iamfast · January 28, 2020, 2:49pm

I’m having issues as well: Hee- Hawwwww - CityStrides

JamesChevalier · January 28, 2020, 2:52pm

I’m seeing your purple lines @iamfast … are you seeing a blank map?
(It’s possible that I’ve resolved the issue while you were here reporting it)

If you’re having a different issue, can you describe the problem?

r.weide · January 28, 2020, 3:04pm

James, my user ID is 7964. Extra info: I also don’t see the purple on my mobile.

f05f244860901569362a · January 28, 2020, 3:45pm

11537

Thanks!

petje · January 28, 2020, 4:00pm

The same goes for me. blank map: user 4703

iamfast · January 28, 2020, 4:41pm

The problem is fixed.

supermitch · January 28, 2020, 6:00pm

The problem is NOT fixed for me, on either Chrome or Firefox. Cannot get lifemap to appear in any view.

jason · January 28, 2020, 7:05pm

Just discovered I have the same problem. user 716

Zr40 · January 28, 2020, 7:26pm

Same for me. User 12796

michelle.ladonne · January 28, 2020, 10:23pm

Same for me:
https://citystrides.com/users/8432/map#42.1306563,-70.9161551&13

simon.mcnaughton2 · January 29, 2020, 9:04am

Life map missing for me too on both PC and iphone

https://citystrides.com/users/12104

mbardos · January 29, 2020, 9:06pm

I’m not seeing my purple lines either. User 7749

Thanks for the great service

davemorin · January 29, 2020, 9:10pm

Hi James, my user ID is 12519 and I now have a blank map.
If this is of any help for diagnosing, the issue just arose for me when I became a supporter (a few minutes ago). Everything showed fine up until that point.