Hi, I have had a paid Citystrides account for a couple of years now, recently I revoked access to Strava and all activities disappeared. Now I want to just import from Garmin Connect, but nothing seems to be coming in, I’ve synced it a few times, any ideas please. Thanks
Check to see if you have a Sync History option in your settings page … if you do, then that should bring it all in … if you don’t, let me know and I’ll figure out the best plan forward.
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Hi James, I just signed up to Citystrides and connected my Garmin… how long does it usually take to be able to see all my history? At the moment, I can only see the last couple of weeks.
On this thread you’re saying there should be a “Sync History” option but I can’t see it.
Thank you
Garmin syncing works by bringing in 2 weeks of data every 30 minutes, going back the allowed 5 years.
When you sign up through Garmin, the full history sync is automatically started. When you add Garmin to an existing account, the full history sync is not automatically started - those people can opt to use the “Sync History” button that they see.
I also remove that button after it’s used, since Garmin blocks us from requesting data more than once.
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Excellent! Thank you for your reply