I’m struggling to work out how to renew my supportership.
I got an email a few days ago advising me that I’m running out of prepaid months. I’ve navigated to the billings section of “settings” as advised, but I can’t work out what to do next. In the “recurring billing” section it tells me I’m already a supporter so there seems no option to do anything. I could elect to add more prepaid months (which I how I’ve supported before) but, despite telling me I can pay in any currency, and allowing me to opt for AUD, it doesn’t convert the monthly amount I need to pay.
I’m happy to move to a regular payment plan but it seems like I won’t be able to do this until my current subscription expires.
I’ve looked again. Last time I didn’t actually click through to the checkout page. I can see now that it provides a conversion to AUD - I don’t know if it did before but from your comments it seems that it probably didn’t.
I think what confused me the most, however, is the second drop down box was (and still is) denominated in dollars. So I picked AUD in the first menu but then the dollar amounts remained in increments of $5. I didn’t think it plausible that those items in the second menu would automatically convert to different currency equivalents. But I was expecting something that would tell me that if I elected to pay, say, AUD20, it would get me X.X months.
I think it would be less confusing if you denominated the second drop down menu in months rather than dollars. Then I would choose my currency, choose my number of months, and then I would expect to not know (exactly) my local payment amount until I clicked through to the check-out phase.
It still doesn’t seem as though I can opt to change from pre-payment to a regular billing. It’s not a big deal. I’ll just keep going with pre-payments. In many ways it’s easier because I don’t have to worry about credit card expiration dates.
But, hypothetically, if someone did want to change, would they need to wait until their prepaid period had expired (and hence they were no longer a supporter) before signing up again as a supporter but this time with a recurring billing?