Report Synchronization Issues Here

#1

Please report your sync issues here: Individual missing activities, missing backlog (no activities prior to a certain date), etc…

I’m going to use this single thread as a place for you to report any sync issues. I’ll move the post over to Archived Synchronization Issues after I start a sync for your account. That thread will act as a catch-all of all the sync issues we’ve ever had to work through.

I may not reply to your note here - I may start a sync for your account and move your note over to the archive thread. Let me know if you’re re-reporting an issue so I can pay closer attention to it. :smile:

Strava users: It may help things along if you log out of CityStrides and then log back in. Please be sure to leave the ‘View data about your private activities’ checkbox checked in Strava’s login page. Logging out/in won’t fix the issue for old activities, but it should make it so new activities are synced over.

EVERYONE: Do not de-authorize/revoke CityStrides from having access to your activity tracking service. Doing so deletes all of your data here. Only de-authorize/revoke if you want to leave CityStrides.

Activities with missing maps: Delete the Activity (while viewing it, there should be a Delete Activity [ID] entry in the menu) and the next sync should bring it back in correctly. If you have too many of these, let me know - I’ve got a script that’ll do the whole process in seconds.

1 Like
Feb 13th not synced
Runs from 4/6 and 4/19 not syncing
Missing Run
Feb 13th not synced
#153

This activity did not snych properly. I thought I would wait a day but my run from today synched but my run from yesterday did not. It seems to have borked part way through. https://citystrides.com/activities/5998072

LifeMap Not Synching
#154

Today’s run shows on all my maps, but the recent activity recap shows no new streets completed. When I got to the list of streets all these streets still show as not being completed.
Thanks, Kate

#155

I deleted the activity in citystrides and then it magically synched and everything looks good!

1 Like
#156

I downloaded about a week ago and still my Strava history has not synced. New activity is showing up but nothing prior.

#157

Let me know how things look in a couple hours — also @katestoker

There may be a few activities that don’t have maps … let me know if you spot any of those, I have a quick fix for those that’s different from missing activities. :+1:

#158

Hello, I read about this website citystrides. I tried it out. I think it’s a very nice website. My compliments. I uploaded the activities via strava from June 2015. But I discover that dozens of activities cannot be found on the map. It is too much to mention. Is there a solution for this? Problems uploading?

#159

I just started the process to clean that up - you should see a bunch of activities are missing. Those should sync back into CityStrides with proper map data.
Let me know if there are still activities with missing maps, or missing activities altogether, in a few hours.

#160

My map for this activity (and I think only this activity) is missing!

Thanks!