Report Synchronization Issues Here

#1

Please report your sync issues here: Individual missing activities, missing backlog (no activities prior to a certain date), etc…

I’m going to use this single thread as a place for you to report any sync issues. I’ll move the post over to Archived Synchronization Issues after I start a sync for your account. That thread will act as a catch-all of all the sync issues we’ve ever had to work through.

I may not reply to your note here - I may start a sync for your account and move your note over to the archive thread. Let me know if you’re re-reporting an issue so I can pay closer attention to it. :smile:

If you are a Strava user: I’ve confirmed some connection issues with the Strava team, which I’m working to fix up. It will help things along if you log out of CityStrides and then log back in. Please be sure to leave the ‘View data about your private activities’ checkbox checked in Strava’s login page. (Logging out/in won’t fix the issue for old activities, but it should make it so new activities are synced over.)

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Feb 13th not synced
Runs from 4/6 and 4/19 not syncing
Feb 13th not synced
#18

my last run is uploaded from strava but shows no completed or progressed streets. All is set to zero although I was running a neighborhood that I barely know. Tried to loout and relogin. Nothing helped. Thanks for your help

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#24

@emashiak & @andreas.beglinger … your issues are different, and will require some more research on my part.

One thing that might help is if you look through both list of Streets on the City page (one list for your completed Streets and one list for your incomplete Streets) - do you see any of the streets that should have been listed as complete on your Activity within that ‘completed Streets’ list?
What I’m wondering is if the association on which Activity completed the Street is wrong - like, the Street is still marked as complete but it’s not listed on that Activity.

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split this topic #35

2 posts were merged into an existing topic: Archived Synchronization Issues

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#36

New user here. I started synching with Strava, and saw my runs starting to show on my Lifemap. However, at some point during the synch my Lifemap blanked out. I have 125 pages of runs listed in my activities, but nothing is showing on my Lifemap.

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#37

I need a sync. My data did not load from a previous run. Thank you for your time.

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#38

Also having sync issues from today’s run

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#39

Hello, just started an account today, love this idea! I’ve used Strava and Runkeeper for the past couple years, but nothing is syncing. I also went for a run earlier today to see if it’ll sync new activities, but still nothing. Would love to resolve this because I think this i such a cool idea!

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#40

Seems like there is an issue with the sync button right now? I can’t get today’s activity to sync.

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#41

Hi James
2 activities from the 4th April isn’t syncing. I’ve logged out and logged back in and tried the ‘sync now’ button a few times.I’d aporeciate it if you could have a look.
Thanks!
Edit: I’m user 8326

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#42

Same for me - yesterday’s activity not synced (April 4th)

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#43

The same for me, the workout of this morning is not synced and is present in Strava & Runkeeper

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#44

Hi Jim, my run yesterday also did not sync. Thanks!

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#45

Also having trouble syncing an activity from Strava on 4/4.

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#46

I’m in the process of moving the database, and I’ve temporarily stopped all data processing. Nothing will be lost. The data is just queuing up.
This database move is taking way longer than I expected. I thought I’d be finished by now, but I still have some more data to transfer.
I’ll let everyone here know when it’s all wrapped up.

// @victorhu8142 @joejoezz @jessp @gilbertson.lufc @suscripciones @msikkema @lkdorfer

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#47

My last two runs haven’t synched

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#48

Thanks for the update!

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#49

Thanks for the update.
It’s frightening how you can get addicted to seeing the updates. I need to go to Citystrides rehab.:grin:

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#50

Guess you’re still moving the database? About 6pm PT, April 5th, and no sync.

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#51

No sync from last run on April 4 from Strava.

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