Only seeing a white screen and no map

Support
1

May life map does not come up and is constantly blank/ white screen.

2

This is the only report of such an issue, so I suspect there’s a browser plugin or something that’s blocking things for you.

Is the top navigation still rendered/usable for you?
Does my LifeMap render for you if you view it in a private/incognito window? https://citystrides.com/users/1/map

3

This is all I see.

image
image1179×2556 119 KB

4

Thanks for the screenshot - it’s helpful to be able to see exactly what you see.

Just to be sure, is this screenshot my LifeMap while viewing it in a private/incognito window?
https://citystrides.com/users/1/map

If my LifeMap works for you in private/incognito, I’ll have some next-steps for you. I’m specifically asking you to do this in private/incognito so we can test how things work without any preexisting browser data. I’m specifically asking you to view my LifeMap, because I know that it’s public so will be viewable by anyone (whereas yours will not, since your account is private).

5

Your or mine comes up blank.
Is it something to do with just signing up as a paid member and the map are re syncing.

6

No, this has nothing to do with whether or not you’re a Supporter. There’s something wrong / blocking it.

I’m going to have you delete the data for the CityStrides site from your browser, to see if that gets things working. :thinking: I would have expected the private window to accomplish that, but :person_shrugging: phones are computers too…

  • Close any open CityStrides tabs in Safari
  • Open the Settings app
  • Scroll down to the Safari entry & tap that
  • Scroll down to the bottom and tap “Advanced”
  • Tap “Website Data” at the top
  • Search for “citystrides”
  • Swipe left on the citystrides.com entry
  • Tap the “Delete” button that reveals itself

After doing that, go back to Safari & sign in & try again.

7

James
That worked but now I have lost my supporters login.

8

Cancel that request. Once I linked Garmin it was all good. Thankyou so much for you help. Very much appreciated.

9

You’re a different account now here in the forum - sounds like you created a second CityStrides account.

Ah, yeah, super simple to fix up though.
Your initial account was connected to Garmin: Matt - CityStrides
Your new account today is connected to Strava: Matt Bendall - CityStrides

You don’t have to do anything - I’ll merge the two. I’ll get that started now.