Missing Data - completed streets & Partial Streets

Support
1

Hi, This activity is missing most of the data from the run. Is there something I can do to represent what actually occurred?

2

I’m not aware of it being possible for Garmin to send over partial data for activities, so this is a new one for me.

Garmin syncing is fairly limited - they only allow requesting data once. So you could try deleting it and running a single activity sync from the Activity Trackers section of the Settings page 
 If this fails with a ‘too many requests’ error, you’ll need to export the data from Garmin Connect to manually upload its FIT file.

3

Thanks for your response. The route is in Citystrides and the street paths all show up, but the actual “credit” for lack of a better word, is not recognized in the completed/partial roads part of city strides. Am I making sense?

4

Oh ok, don’t do any of the stuff I said then - totally different situation.

I’d suggest clicking the Go button for the street that’s not complete 
 Maybe there are more sections that are unfinished.

If the street isn’t present in the list on your activity, that might mean the city doesn’t exist in CityStrides. That’s my guess - Obetz, Ohio - CityStrides - looks like you ran mostly outside that city border & there’s no city on the other side. It seems like Relation: â€ȘHamilton Township‬ (â€Ș7820304‬) | OpenStreetMap might cover it - I would just need to make sure it doesn’t overlap with existing cities.

5

The streets, both complete and partial, are not on the list at all. They are present on the map within citystrides-which is where I built the route.

6

I looked at your activity and I had a feeling you’re dealing with an issue Floridians also suffer, which is unincorporated areas. Some quick research revealed this, which seems to corroborate:

The township covers approximately 14 square miles and blends historic charm with modern growth. Today, Hamilton Township is home to more than 8,600 residents, with roughly half living in unincorporated areas.

There’s nothing to be done about getting credit because CityStrides considers only “cities”, aka distinct geographically-bound administrative zones that are named and defined within OpenStreetMaps and you can’t name an area that hasn’t been annexed by a nearby municipality.

On the other hand, you can still paint your LifeMap purple by filling in all the streets there. I run a lot of roads that are for “zero credit” but still pleased knowing I ran a long unnamed road or an unincorporated subdivision, etc. Hope this is helpful, happy striding.

7

Thank you!

8

OK. I hope I’m explaining it clearly, so here goes . . .

I walked 9 miles today. All mapping data is visually represented as expected, but it is showing up as:

0 streets completed

0 streets progressed

The walk was entirely within a defined geographical area which is nested with two other towns inside a Local Authority defined area. Furthermore, almost all the streets covered were first time exploration for me. This has also kept my percentage and leaderboard position as it was yesterday. I had this happen once recently, but it sorted itself out very quickly. I’ve sat on this issue for several hours now with no changes that I can see. Hopefully this is the correct link to the activity I’m talking about: yellow jack’s activity on August 25, 2026 - CityStrides CityStrides

9

There’s a huge delay (3 or 4 hours right now - earlier today it was up to 8 hours) in free account processing - viewable in the Status page.

10

OK, thanks for the reply.

Update: the “headline” figures for the activity now show 38 streets progressed, so something has moved along. I presume I just need to wait now for some of those progressed streets to be processed and change to completed. They’re showing as completed now when I use the ‘Go’ button to view them, with all relevant nodes showing as blue.

Thanks again, James, for all you do for this site and the user community!