Has not run at all, or is not sharing their activities

Support
1

Hi,

To collect all my runs properly I withdrew permission for citystrides at strava. Later on I gave strava permission again to send the runs to citystrides. Since then I cannot see any runs at citystrides.
It says: .… has not run at all, or is not sharing their activities.
But at strava my activites are not private.
Anyone with a solution?

Thanks in advance!

2

Just wait, the server has a queue of work and need more time to process them. Maybe somebody else can tell you more, I’m just another newbie :wink:

3

Thanks, I know about the queue. I am probably a bit impatient :wink: I will wait a bit longer.

4

Is this you?

The “has not run at all” message can happen if you have private activities and you aren’t logged in - it’s the same view that others have of your activities. It doesn’t sound like that’s the case for you, though…

5

yes, that’s me

6

Ok - the page says you have 1436 activities… if you open the menu, do you see “sign in with” links at the top or “sign out” at the bottom?

7

Sign out at the bottom

8

Wow, this is really weird! You’re still seeing that “has not run…” message?
If you open the menu and click Profile, does it take you to that same link :point_up:?

Sorry for the trouble - I haven’t seen this issue yet.

9

No prob.
Yes, it takes me to the same link. I can even see the streets that I already completed. But I could not see the maps and also new runs do not appear in my total runs…