Garmin login never completes

Support
1

No particular error message, just the loading symbol that never actually loads. I’ve walked away for several minutes with no changes/progress and have tried logging out/in repeatedly. Strava lets me in just fine, but I would really rather continue using Garmin.

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I ran a sync, but am still missing my Sept 26 activities, so I’m not entirely sure what’s going on there. I assumed they were related, but could be totally wrong! It’s happened before :slight_smile:

2

Thanks, that’s a helpful screen shot - it helps me understand where in the login flow things are going wrong.

Can you take some debugging steps for me?

  • Log out of CityStrides, if you’re logged in
  • Visit CityStrides
  • After you’re there, open the browser’s console:
    • For Firefox:
      • Open the Tools menu
      • Open the Brower Tools submenu
      • Select Browser Console
    • For Chrome:
      • Open the View menu
      • Open the Developer submenu
      • Select JavaScript Console
  • With that open, click the button to sign in with Garmin
  • On that “Connect with CityStrides?” page, click the button to connect your account
  • Wait for the spinner to appear

I’m wondering if any new errors appear after clicking the button to connect your account on Garmin’s “Connect with CityStrides?” page…

3

Sorry about getting back to you so late!
I wasn’t able to open the menu the way you recommended, but I was able to get this far. Here’s the latest screenshot… Hopefully “helpful”… or something?

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4

Deleting both your CityStrides and Garmin cookies fixes that issue so it must be something related. Or, go into an Incognito browser and login from there…