Challenge status not updating

Support
1

Hey, I created a challenge yesterday to see if I could do my whole city within 6 months, but my progress doesn’t seem to be updating - I’ve done three activities that have synced across and my map is up to date within the challenge, but I’m still showing as 0.0%. (I haven’t walked any streets that are completely new to my account - could it be that it’s expecting new streets only?)

Perhaps I did something wrong when setting it up, but I’d appreciate your support.

:link: My challenge link : https://citystrides.com/challenges/434
:link: My profile link : https://citystrides.com/users/57471

2

This is odd, since there is data indicating progress but the data that indicates completed streets is missing…
I reprocessed your activities from July 1 & 2, which has adjusted your percentage.

Let me know if future activities also fail to update your overall stats…

The rest of this info probably doesn’t apply to you, but might be helpful for others who find themselves in somewhat similar situations…

The dates you set up for your Challenge determine what counts towards it. Additionally, only fully completed streets will increase your percentage.

Your Challenge is set to run July 1, 2024 - December 31, 2024
This means that only streets that are fully completed within that time frame count. Any full or partial completions before/after that range do not count towards your progress in that Challenge.

3

Thanks James, I can see 10 completed streets now so this is looking much better. I’ll be walking the dog shortly so will message within the next few hours if the next activity doesn’t sync completely.

4

Can you also confirm whether the activities drawn on the map are correct? It should be automatically filtering your LifeMap so it only shows activities within your Challenge time frame.

I ask because it doesn’t look like any activities are shown on the map when I look at your Challenge. I’m unsure if the same thing is happening for you.

5

Yeah, the map was correct with the activities since 1st July, however if I typed in a street name that I had done, and was clearly showing as complete on the map, all of the nodes were still showing red.

6

Just a quick update - I did my next activity and everything came through fine - the map is fine, and the new streets are all marked off.

Thanks!

7

The AMSAP July Challenge isn’t updating either.

8

Not sure where to put this question, but this thread looks as good an option as any.

I set up a private challenge to re-walk my local suburb over this month and last (since I am time poor at the moment and haven’t had the time to travel as much to parts of Sydney I’ve not yet walked).

Everything’s worked fine, and as of this morning I was 85% complete. But today I was on the bus homewards and decided, on a whim, to get off early to knock off a few of the streets I hadn’t rewalked.

The activity seems to have uploaded fine from Strava to Citystrides. And I can see the purple lines in my challenge map that correspond to the streets I walked this morning. But those streets are still showing as outstanding in the challenge, and my completion percentage hasn’t changed.

I don’t know if this is a coincidence, but today (before walking) I also got a notification that my paid up period as a supporter had expired. So when I completed these streets I wasn’t a supporter. I renewed my support when I got home, so I’m now back as a supporter.

Are these connected? Are individually created challenges a supporter-only feature, and if so, does this explain why those streets haven’t counted in my challenge? And is there any way to fix this?

This is my activity from this morning.

This is my challenge.

(Edit: when I reviewed this post after submitting it, I saw that the link I thought I’d posted to the challenge just takes one to my main profile page, even though the link is CityStrides. This might be because it’s a private challenge? Not sure. Anyway, it’s the challenge I’ve called ‘Winter Balmain’.

(Edit #2) The url I included in my first edit comment above does seem to link directly to the challenge, even though it looks identical to my first attempt to post a link to the challenge.

And this is my overall profile.

9

Yeah, Challenges are a Supporter Feature. This definitely could have been the cause of the issue.

I manually reprocessed the activity for your Challenge & I see that your stats have increased (I saw it jump from 126 to 130 completed streets).

Let me know if that fully sorted out the issue…

10

Thanks for both the explanation and the fix. I was as much interested in the former as the latter (for the sake of curiosity) since it was only a few streets.

As an aside, is it possible to send supporters an alert (and/or email) a short time before their paid up supporter period is about to end, rather than just once it is ended? I wasn’t surprised to see the notification in the sense of having a feel for when I signed up, but nor was it top of mind to keep an eye on.

11

Ah, yeah, I should adjust this … My payment processor sends out emails ahead of time for recurring payments. Since there’s a schedule to the subscription, it all works out in their service.
I handle the prepay Supporters myself, and I’ve just confirmed that it only sends an email when the prepaid period has ended. I could add another at the 1 month mark, so you can remember to add more months.

Thanks!