Activities uploading but streets not updating

Support
1

My runs are syncing with Strava and uploading, but the streets are not updating. I ran a completely new area yesterday and uploaded it yesterday and it still says 0 progressed streets. Thanks!

2

Hi Michael,

It looks like your latest activity, on August 26th was updated properly.

The one before that, on the 25th, though - that looks like it might not have completely synchronized from Strava. Let me know if that looks broken to you. I can delete it & let it re-sync.

Thanks,
Jim

3

Yeah. That’s the one that won’t upload. So if you can delete it and I can re sync that’d be great. Thanks!

5

Hi Jim,

City Strides is exactly what I’ve been looking for as what I had found has limitations. I would like to contribute however this is also not working for me. I have completed 133 activities in Strava however there are only 5 streets completed. Is there something wrong with my account?

6

It’s likely that the problem is my servers not being able to keep up right now. I just had a lot of people sign up, and it’s taking a while to work through the backlog. I’m expecting things to get back to normal over the next day or two…

7

Hi, James, can you update on this syncing issues with strava? is this still a problem? My runs before nov 30th 2016 are not mapped. (that’s roughly 80% of my runs in my region!)
And what is the general solution to this? unconnect-reconnect with strava? Or is there another way to give my older runs a push?

greatly appreciated

8

Activities as of last week or so (I forget the exact day) should be good. The progressed/completed calculations can lag a little, but shouldn’t go beyond a day or two.

Older activities, I need to fix. I’m working out a way to do this programmatically. I would advise against disconnect/reconnect your run tracker, because that will cause all data to be deleted and recreated.

Moving forward, I still have some cleanup work to do and I do still need to increase my limits with Strava. I’ve had a very difficult schedule lately, but I’m hoping to get this sorted out completely this month.

Sorry for the trouble!