There was an error when retrieving the nodes

Support City/Street/Node Issues
1

I’ve been getting this error message a lot lately: Error: There was an error when retrieving the nodes>"

I click on “Show”, and nothing happens for almost a minute, then the message appears. Sometimes the nodes eventually appear a minute or two after the error message, sometimes they don’t.

Error
Error1920×933 333 KB

2

After clicking around on some Show buttons, I notice it’s typically slower for streets with more nodes. I wasn’t getting errors, especially for 4-node streets like your example. :thinking:

You mention “lately” - which hours/days/weeks scale is that?
I have a guess, but I’d like to see if that maps out with your (roughly estimated) experience.

I have some performance data that I should be able to use to figure this out…

3

I just sent out an update that should speed up a few things:

  • The Show button in the street lists
  • The actual street page (via the Go button)
  • The street list on route pages

Let me know if that resolves the issue. In the meantime, I’ll be watching the performance data…

4

I feel like it’s been happening the past couple of weeks? I’ll let you know if this issue persists. Thanks!

5

I’ve noticed for some time, maybe a couple of weeks, that when I clicked show for a street in a city page it took very long time to show. Today it’s very quick, as it used to be