# Syncing with map my run

**URL:** https://community.citystrides.com/t/syncing-with-map-my-run/21325
**Category:** Support
**Created:** [July 25, 2020, 2:43am UTC](https://community.citystrides.com/t/syncing-with-map-my-run/21325 "2020-07-25T02:43:34Z")
**Posts on this page:** 6
**Page:** 1

<div class="post-metadata">

### Author: ![sandra.pfeil](https://community.citystrides.com/letter_avatar_proxy/v4/letter/s/22d042/32.png) [@sandra.pfeil](https://community.citystrides.com/u/sandra.pfeil)
#### Post date: [July 25, 2020, 2:43am UTC](https://community.citystrides.com/t/syncing-with-map-my-run/21325/1 "2020-07-25T02:43:34Z")

</div>

My last two runs did not sync. I have tried the sync button. I have tried logging out both here and on map my run. How can I fix this?

---

<div class="post-metadata">

### Author: ![ericjrw](https://community.citystrides.com/user_avatar/community.citystrides.com/ericjrw/32/1065_2.png) [@ericjrw](https://community.citystrides.com/u/ericjrw)
#### Post date: [July 25, 2020, 11:24pm UTC](https://community.citystrides.com/t/syncing-with-map-my-run/21325/2 "2020-07-25T23:24:43Z")

</div>

This may be a dumb question, but are you using a Garmin device for recording your runs?

Maybe you know now, but Garmin (the company’s website) is down.

---

<div class="post-metadata">

### Author: ![sandra.pfeil](https://community.citystrides.com/letter_avatar_proxy/v4/letter/s/22d042/32.png) [@sandra.pfeil](https://community.citystrides.com/u/sandra.pfeil)
#### Post date: [July 26, 2020, 1:02am UTC](https://community.citystrides.com/t/syncing-with-map-my-run/21325/3 "2020-07-26T01:02:25Z")

</div>

No I’m using an Apple Watch. So I can see the two runs in the site now. But it is not updating on the map.

---

<div class="post-metadata">

### Author: ![ericjrw](https://community.citystrides.com/user_avatar/community.citystrides.com/ericjrw/32/1065_2.png) [@ericjrw](https://community.citystrides.com/u/ericjrw)
#### Post date: [July 27, 2020, 12:58am UTC](https://community.citystrides.com/t/syncing-with-map-my-run/21325/4 "2020-07-27T00:58:34Z")

</div>

OK, had to ask. Not an Apple person, so not sure how that data gets to CS. Maybe @JamesChevalier will chime in.

---

<div class="post-metadata">

### Author: ![sandra.pfeil](https://community.citystrides.com/letter_avatar_proxy/v4/letter/s/22d042/32.png) [@sandra.pfeil](https://community.citystrides.com/u/sandra.pfeil)
#### Post date: [July 27, 2020, 3:57am UTC](https://community.citystrides.com/t/syncing-with-map-my-run/21325/5 "2020-07-27T03:57:34Z")

</div>

Thanks for trying to help. My map updated yesterday. I did a run today that is not showing so I’m guessing it takes a few days to update.

---

<div class="post-metadata">

### Author: ![ericjrw](https://community.citystrides.com/user_avatar/community.citystrides.com/ericjrw/32/1065_2.png) [@ericjrw](https://community.citystrides.com/u/ericjrw)
#### Post date: [August 18, 2020, 4:36pm UTC](https://community.citystrides.com/t/syncing-with-map-my-run/21325/6 "2020-08-18T16:36:57Z")

</div>

I’m reading of a lot of CS updates going on, so I suspect processing is taking a bit longer.

James will get things back to normal soon. He always does.
