Sync doesn't seem to agree with Status

Support
1

Maybe I was getting spoiled by how snappy the sync/processing had been for the past few weeks/months, but this week I’ve been having delays of hours that don’t seem to be captured by the Status page. Past couple nights it’s been a few hours, tonight it’s been more than 30+ minutes. Another odd thing is that when I go to ‘sync now’ it used to say “You already have a sync in the queue” but now each time it gives the de novo message “You now have a sync in the queue” even though the activity fails to appear…And the Status page says there are no delays on either sync or processing.

Anyways, the other nights I didn’t say anything because I was hoping it would be short term but this has been all week now :confounded:

2

There aren’t any undisclosed delays, so it sounds like a delay on the tracker’s side. The new behavior of the “sync now” is odd, though.

I’ll take a closer look tomorrow.

3

As an update, over an hour after my first “Sync Now” there wasn’t even an unprocessed activity on my page but when I got up this morning the processed activity was there. I use Runkeeper and do “Sync Now” after I upload my activities, didn’t see that the API limit was reached either.

4

There’s no API limit reporting for Runkeeper, because they don’t make that information visible to me. It just works until it doesn’t. :grimacing:

I’m going to add more error reporting for Runkeeper requests to see if that’s failing more frequently than I expect.
All of your activities can be returned in a single request to Runkeeper, so that tells me your ‘sync now’ request is immediately getting an error & being retried over and over (there’s a 2-10 minute random delay) for a very long time. :thinking:

I expect I’ll know more soon… :sweat_smile:

Update: Yup, hitting their 15-min limit. I’ve emailed asking for an increase, just in case that’ll save me from rewriting my sync code.

1 Like
5

I think I’ve resolved the issue by improving how & when I select Runkeeper accounts for syncing throughout the day. I do hope Runkeeper can increase my rate limit, since I’m nearing capacity (without a fairly drastic rewrite), but I would expect your future “Sync Now” requests to work as expected.

1 Like
6

Thanks as always! I’ll see how the next few days go, and hopefully report back no issues. Like I said, my sync/processing had been nearly immediate for quite a while.