# Site down June 2 (and June 10)

**URL:** <https://community.citystrides.com/t/site-down-june-2-and-june-10/23214>\
**Category:** Support\
**Created:** [June 2, 2021, 10:41am UTC](https://community.citystrides.com/t/site-down-june-2-and-june-10/23214 "2021-06-02T10:41:53Z")\
**Posts on this page:** 20\
**Page:** 1

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**Author:** ![itsafrogslife](https://community.citystrides.com/user_avatar/community.citystrides.com/itsafrogslife/32/1467_2.png) [@itsafrogslife](https://community.citystrides.com/u/itsafrogslife)\
**Post date:** [June 2, 2021, 10:41am UTC](https://community.citystrides.com/t/site-down-june-2-and-june-10/23214/1 "2021-06-02T10:41:53Z")

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Hi @JamesChevalier

For some reason I’m not getting any syncing this morning.

I’ve added a run on Strava but it’s not feeding through to CS. When I use the ‘Sync Now’ option I get an error message. I got the same error message when I tried to manually sync just the activity.

Activity: [https://www.strava.com/activities/5399415102](https://www.strava.com/activities/5399415102)  
Me: [Graham Holland - CityStrides](https://citystrides.com/users/21418)

![Screenshot 2021-06-02 at 11.10.39](https://d25dflut6m8e53.cloudfront.net/original/2X/5/5613bbfc24fdacc1d2e278b42db64e9328202eeb.png)

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**Author:** ![petje](https://community.citystrides.com/user_avatar/community.citystrides.com/petje/32/2348_2.png) [@petje](https://community.citystrides.com/u/petje)\
**Post date:** [June 2, 2021, 12:22pm UTC](https://community.citystrides.com/t/site-down-june-2-and-june-10/23214/2 "2021-06-02T12:22:24Z")

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I have the same

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**Author:** ![klaasjanelzinga](https://community.citystrides.com/user_avatar/community.citystrides.com/klaasjanelzinga/32/1847_2.png) [@klaasjanelzinga](https://community.citystrides.com/u/klaasjanelzinga)\
**Post date:** [June 2, 2021, 12:36pm UTC](https://community.citystrides.com/t/site-down-june-2-and-june-10/23214/3 "2021-06-02T12:36:03Z")

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Same here.

> **[KlaasJan - CityStrides](https://citystrides.com/users/29564)**
>
> CityStrides helps you run every single street of your city

Missing activities from today 2 June

Sync now leads to an error page.

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**Author:** ![JamesChevalier](https://community.citystrides.com/user_avatar/community.citystrides.com/jameschevalier/32/2_2.png) [@JamesChevalier](https://community.citystrides.com/u/JamesChevalier)\
**Post date:** [June 2, 2021, 12:52pm UTC](https://community.citystrides.com/t/site-down-june-2-and-june-10/23214/4 "2021-06-02T12:52:53Z")

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At 12:44am Eastern, the server that holds all the job data ran out of memory. I have code in place to prevent this, but I forgot to include it with the recent [Challenge release](https://community.citystrides.com/t/updates-on-may-21-2021-release-95/23150). I’ve fixed this issue & also increased the size of that server a bit.

I’ve started a sync for each of you, @itsafrogslife @petje @klaasjanelzinga  
Sorry for the trouble!

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**Author:** ![kevincharlespels](https://community.citystrides.com/user_avatar/community.citystrides.com/kevincharlespels/32/2536_2.png) [@kevincharlespels](https://community.citystrides.com/u/kevincharlespels)\
**Post date:** [June 2, 2021, 11:42am UTC](https://community.citystrides.com/t/site-down-june-2-and-june-10/23214/5 "2021-06-02T11:42:42Z")

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Been deleting individual activities to fix GPS trace and replacing them for over a month, but had a few problems recently. Today’s issue is that I can’t delete this activity: [CityStrides](https://citystrides.com/activities/19803287) - whereas normally, I’d get the corner popup noti letting me know my activity is scheduled to be deleted, now I get the spinning wheel and the page letting me know “Waiting for [www.citystrides.com](http://www.citystrides.com)…” before finally…

 ![Screen Shot 2021-06-02 at 12.42.24](https://d25dflut6m8e53.cloudfront.net/original/2X/2/2247026112781ed096e72786b35be2a3f8c4d594.png)

And so here I am!

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**Author:** ![kevincharlespels](https://community.citystrides.com/user_avatar/community.citystrides.com/kevincharlespels/32/2536_2.png) [@kevincharlespels](https://community.citystrides.com/u/kevincharlespels)\
**Post date:** [June 2, 2021, 11:53am UTC](https://community.citystrides.com/t/site-down-june-2-and-june-10/23214/6 "2021-06-02T11:53:59Z")

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Getting the same message when trying to load the Status page, so I’m guessing there is a sitewide issue at the moment.

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**Author:** ![JamesChevalier](https://community.citystrides.com/user_avatar/community.citystrides.com/jameschevalier/32/2_2.png) [@JamesChevalier](https://community.citystrides.com/u/JamesChevalier)\
**Post date:** [June 2, 2021, 1:03pm UTC](https://community.citystrides.com/t/site-down-june-2-and-june-10/23214/7 "2021-06-02T13:03:55Z")

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Yeah, you can try again now.

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**Author:** ![gardavies](https://community.citystrides.com/letter_avatar_proxy/v4/letter/g/cdc98d/32.png) [@gardavies](https://community.citystrides.com/u/gardavies)\
**Post date:** [June 2, 2021, 11:31am UTC](https://community.citystrides.com/t/site-down-june-2-and-june-10/23214/8 "2021-06-02T11:31:41Z")

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having issues with my latest run dated 02/06. get an error when i try to manually sync and also get an error when i use the ‘sync now’ feature. Grateful for any help with this.

 ![Screenshot 2021-06-02 at 12.31.10](https://d25dflut6m8e53.cloudfront.net/original/2X/4/437cb887571644731fb3bef30443e5f37831120a.png)

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**Author:** ![JamesChevalier](https://community.citystrides.com/user_avatar/community.citystrides.com/jameschevalier/32/2_2.png) [@JamesChevalier](https://community.citystrides.com/u/JamesChevalier)\
**Post date:** [June 2, 2021, 1:05pm UTC](https://community.citystrides.com/t/site-down-june-2-and-june-10/23214/9 "2021-06-02T13:05:08Z")

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Hey Gareth, you can try again now - there was some site downtime that caused your ‘Uh oh.’ message.  
I moved your post into this thread, to contain the single topic of June 2 downtime. Your other issue - where I transferred the post from - has not been resolved & we can talk about that issue over in that thread.

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**Author:** ![hans1](https://community.citystrides.com/letter_avatar_proxy/v4/letter/h/e68b1a/32.png) [@hans1](https://community.citystrides.com/u/hans1)\
**Post date:** [June 2, 2021, 1:12pm UTC](https://community.citystrides.com/t/site-down-june-2-and-june-10/23214/10 "2021-06-02T13:12:34Z")

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My activity from Strava this morning still doesn’t show in CS. Will it resolve itself, or do I need to make a Sync Single Activity?

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**Author:** ![gardavies](https://community.citystrides.com/letter_avatar_proxy/v4/letter/g/cdc98d/32.png) [@gardavies](https://community.citystrides.com/u/gardavies)\
**Post date:** [June 2, 2021, 1:15pm UTC](https://community.citystrides.com/t/site-down-june-2-and-june-10/23214/11 "2021-06-02T13:15:02Z")

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Thanks that’s worked now 👍🏻

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**Author:** ![JamesChevalier](https://community.citystrides.com/user_avatar/community.citystrides.com/jameschevalier/32/2_2.png) [@JamesChevalier](https://community.citystrides.com/u/JamesChevalier)\
**Post date:** [June 2, 2021, 3:06pm UTC](https://community.citystrides.com/t/site-down-june-2-and-june-10/23214/12 "2021-06-02T15:06:34Z")

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You should sync the single activity … For existing users, anything from roughly 12:44am to 9am (Eastern) that’s missing is going to stay missing unless a manually sync is done.

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**Author:** ![hans1](https://community.citystrides.com/letter_avatar_proxy/v4/letter/h/e68b1a/32.png) [@hans1](https://community.citystrides.com/u/hans1)\
**Post date:** [June 2, 2021, 3:44pm UTC](https://community.citystrides.com/t/site-down-june-2-and-june-10/23214/14 "2021-06-02T15:44:16Z")

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Yes, had to wait a while, but now it’s all there!

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**Author:** ![itsafrogslife](https://community.citystrides.com/user_avatar/community.citystrides.com/itsafrogslife/32/1467_2.png) [@itsafrogslife](https://community.citystrides.com/u/itsafrogslife)\
**Post date:** [June 3, 2021, 8:10am UTC](https://community.citystrides.com/t/site-down-june-2-and-june-10/23214/17 "2021-06-03T08:10:47Z")

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Hi @JamesChevalier Thanks for the update and the quick fix!

All good now 🙂

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**Author:** ![gardavies](https://community.citystrides.com/letter_avatar_proxy/v4/letter/g/cdc98d/32.png) [@gardavies](https://community.citystrides.com/u/gardavies)\
**Post date:** [June 10, 2021, 10:03am UTC](https://community.citystrides.com/t/site-down-june-2-and-june-10/23214/18 "2021-06-10T10:03:31Z")

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Sync now doesn’t seem to be working for me again. I get the oops message. I’ve tried manual sync and it said it was successful but the activity isn’t appearing

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**Author:** ![jenkins.helen](https://community.citystrides.com/letter_avatar_proxy/v4/letter/j/5fc32e/32.png) [@jenkins.helen](https://community.citystrides.com/u/jenkins.helen)\
**Post date:** [June 10, 2021, 11:43am UTC](https://community.citystrides.com/t/site-down-june-2-and-june-10/23214/19 "2021-06-10T11:43:56Z")

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I have the same issue this morning too (June 10th) with sync giving the oops message

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**Author:** ![petje](https://community.citystrides.com/user_avatar/community.citystrides.com/petje/32/2348_2.png) [@petje](https://community.citystrides.com/u/petje)\
**Post date:** [June 10, 2021, 7:36am UTC](https://community.citystrides.com/t/site-down-june-2-and-june-10/23214/20 "2021-06-10T07:36:55Z")

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![image](https://d25dflut6m8e53.cloudfront.net/original/2X/3/3ff4b8f27e38c9be16152bc7483c580f984ebd37.png)

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**Author:** ![8f7162110d9eeaf907ab](https://community.citystrides.com/letter_avatar_proxy/v4/letter/8/ad7895/32.png) [@8f7162110d9eeaf907ab](https://community.citystrides.com/u/8f7162110d9eeaf907ab)\
**Post date:** [June 10, 2021, 8:39am UTC](https://community.citystrides.com/t/site-down-june-2-and-june-10/23214/21 "2021-06-10T08:39:36Z")

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I have the same issue, status page and “synch now”, everything else seems to work.

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**Author:** ![gijs.smets](https://community.citystrides.com/user_avatar/community.citystrides.com/gijs.smets/32/1728_2.png) [@gijs.smets](https://community.citystrides.com/u/gijs.smets)\
**Post date:** [June 10, 2021, 8:51am UTC](https://community.citystrides.com/t/site-down-june-2-and-june-10/23214/22 "2021-06-10T08:51:20Z")

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My run today ( 2 hours ago) hasn’t appeared yet. Site doesn’t seem to sync at the moment. Server problem?

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**Author:** ![tev4](https://community.citystrides.com/user_avatar/community.citystrides.com/tev4/32/2077_2.png) [@tev4](https://community.citystrides.com/u/tev4)\
**Post date:** [June 10, 2021, 1:02pm UTC](https://community.citystrides.com/t/site-down-june-2-and-june-10/23214/23 "2021-06-10T13:02:33Z")

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I had the problem today (around 7am EDT, 10 June), but it has resolved for me and my morning run has synced.

[Next page](https://community.citystrides.com/t/site-down-june-2-and-june-10/23214.md?page=2)
