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210

Hi Anders (and anyone else reading along with missing activities starting ~2016)
I’m in touch with Garmin support about this, and they’ve been very responsive & helpful along the way. They’re checking back in with the developer assigned to the bug, so I hope to have an update in a few days ( :musical_note: time zones :notes: ). I’ll reply back here when I have more info.

In the meantime, we should just wait - no need to re-sync or reconnect accounts or anything; there’s nothing that any of us can do about this at this point. :+1:

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211

Hi. My account is not synching from Garmin. I don’t see today’s run.

Thanks!

212

A post was split to a new topic: Merging two accounts

213

All Garmin data before 2/2013 is not syncing. Heather Panagopoulos - CityStrides

214

There is an issue within Garmin for activities older than 2016 which causes them to be incapable of syncing into CityStrides. I am working with Garmin support on this issue now.

215

Wonderful news from Garmin:

I would like to update you, we have finally mad progress on issue regarding backfilling older activities. The solution is is code review, and should be deployed by Monday. Please try to backfill missing data on Monday and let me know if you are still having issues.

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216

Great news! Thanks for sorting. Will it happen automatically or do we need to do something on Monday?

217

I think I’ll re-run the history sync manually for any Garmin accounts that have already run that … seems like the safest/simplest way to move forward.

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218

I don’t think its a coincidence that you got this up and running and they increased your Strava limit.

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219

Hi James - should the missing data be there now? It’s not for me.

220

Not yet - haven’t gotten to the Garmin resync yet :sweat_smile:

I’ve started this today (July 1). I have no idea what kind of load this will put on things, so I’m stepping through all the Garmin-connected accounts that have run a full history sync in groups of 250 accounts at a time. It’s quite difficult to estimate how long it will take to complete this, but I’ll update this thread when I’ve sent the last request (we’ll still need to wait on Garmin to send the data at that point).

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221

hey, did you get any activities? Is the synchronization with Garmin still running?

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222

Still working through the backlog. It’s going to take a while.

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223

Can you skip running the historic import again for my account please James? I’ve imported my missing data manually and deleted any activities with bad/missing GPS data to make my LifeMap as clean as possible, not an easy task with some of the poor GPS data from Garmin watches I’ve owned over the years! :wink:

Thanks

1 Like
224

Hello, I just joined yesterday as a supporting member, linking via Garmin. This looks like such an amazing project, I can’t wait to get started and make progress towards my full-city running goal. I don’t think any of my runs have percolated into CS, but I wanted to check if I need to do anything else to let the data flow. Thanks!

225

Your account is syncing, it just takes a very long time (and that’s without Garmin going offline :sweat_smile:)

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226

Thanks @JamesChevalier, I appreciate the update. I’ll be as patient as I can be :slight_smile: Should I wait a week or a month before checking back? Thanks again!

227

A week?
I have no idea :laughing: :sweat_smile:

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228

When does the Garmin history syncs button returns?

229

The history sync button can be clicked once.
Garmin full history syncs were delayed by their downtime - share your profile link (top right menu) & I can make sure yours is still in the queue.

1 Like