# Merging Accounts

**URL:** <https://community.citystrides.com/t/merging-accounts/24767>\
**Category:** Support\
**Created:** [April 29, 2022, 11:53am UTC](https://community.citystrides.com/t/merging-accounts/24767 "2022-04-29T11:53:15Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![roger1](https://community.citystrides.com/letter_avatar_proxy/v4/letter/r/97f17d/32.png) [@roger1](https://community.citystrides.com/u/roger1)\
**Post date:** [April 29, 2022, 11:53am UTC](https://community.citystrides.com/t/merging-accounts/24767/1 "2022-04-29T11:53:15Z")

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I’ve had several RunKeeper runs that do not save my route even though the gps signal was strong. So, I’m switching to Strava. I’m having more troubles with RK with exporting history - there are big gaps that I have not been able to import into Strava. I didn’t realize that logging in to CS from Strava would create a separate account. I’d really like to merge these accounts.

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**Author:** ![JamesChevalier](https://community.citystrides.com/user_avatar/community.citystrides.com/jameschevalier/32/2_2.png) [@JamesChevalier](https://community.citystrides.com/u/JamesChevalier)\
**Post date:** [April 29, 2022, 1:19pm UTC](https://community.citystrides.com/t/merging-accounts/24767/2 "2022-04-29T13:19:37Z")

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I see three accounts for you:

- [Roger Bradshaw - CityStrides](https://citystrides.com/users/45515) via Runkeeper
- [Roger Bradshaw - CityStrides](https://citystrides.com/users/45687) via Runkeeper
- [CityStrides](https://citystrides.com/users/49892) via Strava

I cannot solve your issue of multiple Runkeeper accounts for you. You have to do that yourself, but this post may help you: [How do I fix accidentally creating two accounts at the same tracking service?](https://community.citystrides.com/t/how-do-i-fix-accidentally-creating-two-accounts-at-the-same-tracking-service/24190)

I’ll merge your data into the [Roger Bradshaw - CityStrides](https://citystrides.com/users/45687) account (this process is running now), because that has the Supporter status attached to it.

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**Author:** ![roger1](https://community.citystrides.com/letter_avatar_proxy/v4/letter/r/97f17d/32.png) [@roger1](https://community.citystrides.com/u/roger1)\
**Post date:** [April 29, 2022, 2:22pm UTC](https://community.citystrides.com/t/merging-accounts/24767/3 "2022-04-29T14:22:54Z")

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Thank you so much for this incredible support. I’ll take a look at your suggestion for how to fix my RK problem, but I’m not that concerned. My CS route history looks really good now!!

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**Author:** ![3c85441773cf904bb819](https://community.citystrides.com/letter_avatar_proxy/v4/letter/3/ee7513/32.png) [@3c85441773cf904bb819](https://community.citystrides.com/u/3c85441773cf904bb819)\
**Post date:** [September 22, 2022, 6:57pm UTC](https://community.citystrides.com/t/merging-accounts/24767/4 "2022-09-22T18:57:01Z")

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I’m sorry, I messed up as well… Could you please merge my two accounts (Markus Wahl and Markus SW) as well? Thank you so much in advance!

Markus

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**Author:** ![JamesChevalier](https://community.citystrides.com/user_avatar/community.citystrides.com/jameschevalier/32/2_2.png) [@JamesChevalier](https://community.citystrides.com/u/JamesChevalier)\
**Post date:** [September 23, 2022, 3:34pm UTC](https://community.citystrides.com/t/merging-accounts/24767/5 "2022-09-23T15:34:48Z")

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I need you to supply links to both profiles, because I cannot find both users by searching on your provided info