# Merge accounts
**URL:** https://community.citystrides.com/t/merge-accounts/23746
**Category:** Support
**Created:** [August 27, 2021, 11:14am UTC](https://community.citystrides.com/t/merge-accounts/23746 "2021-08-27T11:14:39Z")
**Posts on this page:** 19
**Page:** 1
### Author:  [@Lenka](https://community.citystrides.com/u/Lenka)
#### Post date: [August 27, 2021, 11:14am UTC](https://community.citystrides.com/t/merge-accounts/23746/1 "2021-08-27T11:14:39Z")
@JamesChevalier If you have a solution, let me know as well. I also have two accounts. I use my primary supporter account, which is connected to Garmin primarily. But I also have one, that I tried to connect to Strava. This was a mistake, I didn’t know it would create an extra account.
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### Author:  [@ericjrw](https://community.citystrides.com/u/ericjrw)
#### Post date: [August 29, 2021, 2:26pm UTC](https://community.citystrides.com/t/merge-accounts/23746/2 "2021-08-29T14:26:59Z")
I’ve noticed a running buddy of mine has two accounts too. He is currently 10th and 11th in Keller, TX → [Keller, Texas - CityStrides](https://citystrides.com/cities/14388)
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### Author:  [@revcollins0117](https://community.citystrides.com/u/revcollins0117)
#### Post date: [October 6, 2021, 9:55pm UTC](https://community.citystrides.com/t/merge-accounts/23746/3 "2021-10-06T21:55:43Z")
I came here to look for a solution as I have a similar issue. I originally connected via Strava. I tried connecting Garmin and created another account as well. Now I have 2 accounts…
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### Author:  [@JamesChevalier](https://community.citystrides.com/u/JamesChevalier)
#### Post date: [October 7, 2021, 2:55pm UTC](https://community.citystrides.com/t/merge-accounts/23746/4 "2021-10-07T14:55:42Z")
@Lenka @revcollins0117
If you share the URLs for your CityStrides accounts, I can merge them.
@ericjrw
If you can have your friend share their URLs, I can merge them. I won’t merge accounts on behalf of someone else, because I cannot be sure whether or not the account owner _wants_ them merged.
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### Author:  [@ericjrw](https://community.citystrides.com/u/ericjrw)
#### Post date: [October 7, 2021, 4:27pm UTC](https://community.citystrides.com/t/merge-accounts/23746/5 "2021-10-07T16:27:00Z")
@JamesChevalier Totally understand, and was not really suggestion you should (even though it sounds that way), but I will let him know! Thank you
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### Author:  [@revcollins0117](https://community.citystrides.com/u/revcollins0117)
#### Post date: [October 8, 2021, 12:41am UTC](https://community.citystrides.com/t/merge-accounts/23746/6 "2021-10-08T00:41:53Z")
@JamesChevalier I sent them.to you in a message
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### Author:  [@wachunga](https://community.citystrides.com/u/wachunga)
#### Post date: [October 8, 2021, 1:08am UTC](https://community.citystrides.com/t/merge-accounts/23746/7 "2021-10-08T01:08:49Z")
@JamesChevalier I think this is a broader issue. It seems like many people have multiple accounts but don’t realize it, presumably from connecting via both Garmin and Strava.
For example:
- [Private Striders](https://community.citystrides.com/t/private-striders/23050)
- [I'm being chased by a ghost (of myself, I think)](https://community.citystrides.com/t/im-being-chased-by-a-ghost-of-myself-i-think/23486)
- [Ghost-Striders?](https://community.citystrides.com/t/ghost-striders/23039)
- [Ability to message a private strider](https://community.citystrides.com/t/ability-to-message-a-private-strider/23730)
One impact is that leaderboards are incorrect. For example, both 9th and 10th place for Vancouver are occupied by the same person (I’m 99% sure - I run often with him):
> **[Vancouver, British Columbia - CityStrides](https://citystrides.com/cities/37612)**
>
> CityStrides helps you run every single street of your city
Can citystrides warn people that this has happened or help prevent it in the future?
I guess it cannot be cleaned up automatically, but would be good for the users to understand what happened at least, and ideally clean up some of these private strider doppelgangers.
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### Author:  [@JamesChevalier](https://community.citystrides.com/u/JamesChevalier)
#### Post date: [October 8, 2021, 1:20pm UTC](https://community.citystrides.com/t/merge-accounts/23746/8 "2021-10-08T13:20:40Z")
> [@wachunga](#):
>
> I think this is a broader issue.
It is, outside of the cases where people _want_ multiple CityStrides accounts.
People end up with duplicate accounts when they sign up to CityStrides multiple times through different trackers. Sometimes they forget how they originally logged in. Sometimes they don’t know you can connect multiple trackers to a single CityStrides account in the [Settings](https://citystrides.com/settings) page.
I’m not sure what I can do to warn people … I suppose I could put some kind of “already have an account?” info box on the sign up/in pages.
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### Author:  [@JamesChevalier](https://community.citystrides.com/u/JamesChevalier)
#### Post date: [October 8, 2021, 4:26pm UTC](https://community.citystrides.com/t/merge-accounts/23746/9 "2021-10-08T16:26:57Z")
A post was split to a new topic: [Adding another tracker reset my account](https://community.citystrides.com/t/adding-another-tracker-reset-my-account/23752)
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### Author:  [@wachunga](https://community.citystrides.com/u/wachunga)
#### Post date: [October 12, 2021, 5:17pm UTC](https://community.citystrides.com/t/merge-accounts/23746/10 "2021-10-12T17:17:39Z")
> [@JamesChevalier](#):
>
> I’m not sure what I can do to warn people … I suppose I could put some kind of “already have an account?” info box on the sign up/in pages.
That could work.
One step further would be (if you have access to something that connects the two accounts, like an email address) you could flag that this email is already signed up using and point them toward how they could setup multiple trackers on a single account instead.
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### Author:  [@Lenka](https://community.citystrides.com/u/Lenka)
#### Post date: [December 9, 2021, 1:04pm UTC](https://community.citystrides.com/t/merge-accounts/23746/11 "2021-12-09T13:04:35Z")
Hey @JamesChevalier
Here are my two accounts:
[Lenka - CityStrides](https://citystrides.com/users/23097) (this is the one I use)
[Lenka Otap - CityStrides](https://citystrides.com/users/22667) (Strava account - I have disabled Strava sync)
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### Author:  [@JamesChevalier](https://community.citystrides.com/u/JamesChevalier)
#### Post date: [December 9, 2021, 3:55pm UTC](https://community.citystrides.com/t/merge-accounts/23746/12 "2021-12-09T15:55:16Z")
OK, I’ve got this started.
It can take a little time for the data to move over, and then it’ll take some more time after that for the moved data to be reprocessed.
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### Author:  [@jonathanvancaer](https://community.citystrides.com/u/jonathanvancaer)
#### Post date: [August 15, 2024, 11:35am UTC](https://community.citystrides.com/t/merge-accounts/23746/13 "2024-08-15T11:35:56Z")
@JamesChevalier
Hello,
Can you merge my accounts too?
> **[Arch - CityStrides](https://citystrides.com/users/25191)**
>
> The best tool to help you Run Every Street
and
> **[Jonathan ⓋC - CityStrides](https://citystrides.com/users/43886)**
>
> The best tool to help you Run Every Street
Don’t know if it matters but the last one is a supporter account
Thank you!
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### Author:  [@sckinton](https://community.citystrides.com/u/sckinton)
#### Post date: [January 11, 2026, 11:15pm UTC](https://community.citystrides.com/t/merge-accounts/23746/14 "2026-01-11T23:15:44Z")
Hello, I have 2 accounts. Can you please help to merge the two accounts? Thanks
sckinton
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### Author:  [@sckinton](https://community.citystrides.com/u/sckinton)
#### Post date: [January 11, 2026, 11:30pm UTC](https://community.citystrides.com/t/merge-accounts/23746/15 "2026-01-11T23:30:05Z")
> **[Sign In - CityStrides](https://citystrides.com/users/sign_in)**
>
> The best tool to help you Run Every Street
> **[Colin Kinton - CityStrides](https://citystrides.com/users/51404)**
>
> The best tool to help you Run Every Street
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### Author:  [@janson](https://community.citystrides.com/u/janson)
#### Post date: [October 18, 2026, 6:56pm UTC](https://community.citystrides.com/t/merge-accounts/23746/16 "2026-10-18T18:56:03Z")
@JamesChevalier Can you merge my accounts as well, all my data is in 6127 that’s linked to strava, I accidentally created a new account from my Garmin account a while back not realizing it wasn’t linked.
Here is the account I want to keep [https://citystrides.com/users/6127](https://citystrides.com/users/6127). And then delete/merge this one [Nameless Runner - CityStrides](https://citystrides.com/users/77025).
Thanks!
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### Author:  [@JamesChevalier](https://community.citystrides.com/u/JamesChevalier)
#### Post date: [October 18, 2026, 7:06pm UTC](https://community.citystrides.com/t/merge-accounts/23746/17 "2026-10-18T19:06:48Z")
Can you log into the [Garmin-connected account](https://citystrides.com/users/77025) and update its email address in the Settings page (top right menu)?
You can set the email to the same email on the other account, except add `+citystrides` to the handle … So if your email was `janson@example.com` please change it to `janson+citystrides@example.com` … let me know after you’ve done that & I can merge them.
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### Author:  [@janson](https://community.citystrides.com/u/janson)
#### Post date: [October 18, 2026, 7:20pm UTC](https://community.citystrides.com/t/merge-accounts/23746/18 "2026-10-18T19:20:14Z")
Updated in the garmin connected account
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### Author:  [@JamesChevalier](https://community.citystrides.com/u/JamesChevalier)
#### Post date: [October 18, 2026, 7:40pm UTC](https://community.citystrides.com/t/merge-accounts/23746/19 "2026-10-18T19:40:33Z")
Thanks!
I’ve got that merge started now. It’ll take a while for the data to move, and then it’ll reprocess things to make sure your stats are correct between both sets of data.