Since a few weeks I am frequently receiving an ERR_TIMED_OUT when connecting directly to the main site from Spain. It does not happen everyday, but when happens, the connection problem usually last for hours. I’ve checked it is not that the site is down (querying https://downforeveryoneorjustme.com/citystrides.com) and also connecting through a VPN that uses a different country as source. Maybe a problem with your content distribution network?