# Disconnecting from Map My Run
**URL:** https://community.citystrides.com/t/disconnecting-from-map-my-run/20178
**Category:** Support
**Created:** [April 20, 2020, 6:53am UTC](https://community.citystrides.com/t/disconnecting-from-map-my-run/20178 "2020-04-20T06:53:54Z")
**Posts on this page:** 13
**Page:** 1
### Author:  [@richwarne2003](https://community.citystrides.com/u/richwarne2003)
#### Post date: [April 20, 2020, 6:53am UTC](https://community.citystrides.com/t/disconnecting-from-map-my-run/20178/1 "2020-04-20T06:53:54Z")
Hi - I want to disconnect from my current Map My Run account and then connect to a new version. I’ve removed the connection to CityStrides on my actual Map My Run account, but my City Strides account is still showing as being connected and it hasn’t ‘cleared’ or deleted the activities showing on my account or cleared the LifeMap. Can you advise please? I’m quite happy for all my progress to be set back to ‘zero’ as I will then re-connect to my revised version of Map My Run
---
### Author:  [@JamesChevalier](https://community.citystrides.com/u/JamesChevalier)
#### Post date: [April 20, 2020, 2:10pm UTC](https://community.citystrides.com/t/disconnecting-from-map-my-run/20178/2 "2020-04-20T14:10:33Z")
Yeah, that MapMyRun connection isn’t handled as aggressively as other services because their API is super inconsistent. Share your profile link (top right menu) and I can clean it up.
---
### Author:  [@richwarne2003](https://community.citystrides.com/u/richwarne2003)
#### Post date: [April 20, 2020, 2:13pm UTC](https://community.citystrides.com/t/disconnecting-from-map-my-run/20178/3 "2020-04-20T14:13:59Z")
Cheers!
> **[CityStrides](https://citystrides.com/)**
>
> CityStrides helps you run every single street of your city
---
### Author:  [@JamesChevalier](https://community.citystrides.com/u/JamesChevalier)
#### Post date: [April 20, 2020, 2:20pm UTC](https://community.citystrides.com/t/disconnecting-from-map-my-run/20178/4 "2020-04-20T14:20:31Z")
How in the heck did you accomplish this?
😆 😳
What was the step-by-step that you took that allowed you to get into a state where you have one User with two connected MapMyRun accounts?
---
### Author:  [@richwarne2003](https://community.citystrides.com/u/richwarne2003)
#### Post date: [April 20, 2020, 2:22pm UTC](https://community.citystrides.com/t/disconnecting-from-map-my-run/20178/5 "2020-04-20T14:22:25Z")
I have no idea - sorry! But quite happy for you to “ground zero” me with no runs and then I’ll reconnect to the correct account. This all started by me trying to move over from Strava!
---
### Author:  [@JamesChevalier](https://community.citystrides.com/u/JamesChevalier)
#### Post date: [April 20, 2020, 2:30pm UTC](https://community.citystrides.com/t/disconnecting-from-map-my-run/20178/6 "2020-04-20T14:30:52Z")
Can you double check in your MapMyRun account settings that CityStrides is _not_ present in your list of connected apps? If it is present, can you revoke its access?
I’ve cleared out the old account data for you. After you make sure CityStrides is completely disconnected in MapMyRun, then you can log back in & your account will be rebuilt. 👍
---
### Author:  [@richwarne2003](https://community.citystrides.com/u/richwarne2003)
#### Post date: [April 20, 2020, 2:51pm UTC](https://community.citystrides.com/t/disconnecting-from-map-my-run/20178/7 "2020-04-20T14:51:26Z")
Will do. But looks like their site is having problems. Can’t access it. Have tried several devices. Will try later. Thank you for your help.
---
### Author:  [@JamesChevalier](https://community.citystrides.com/u/JamesChevalier)
#### Post date: [April 20, 2020, 4:01pm UTC](https://community.citystrides.com/t/disconnecting-from-map-my-run/20178/8 "2020-04-20T16:01:58Z")
Can’t access what?
---
### Author:  [@richwarne2003](https://community.citystrides.com/u/richwarne2003)
#### Post date: [April 20, 2020, 5:05pm UTC](https://community.citystrides.com/t/disconnecting-from-map-my-run/20178/9 "2020-04-20T17:05:51Z")
Cant access mapmyrun website - it’s up and down all day!
---
### Author:  [@richwarne2003](https://community.citystrides.com/u/richwarne2003)
#### Post date: [April 20, 2020, 5:13pm UTC](https://community.citystrides.com/t/disconnecting-from-map-my-run/20178/10 "2020-04-20T17:13:17Z")
---
### Author:  [@JamesChevalier](https://community.citystrides.com/u/JamesChevalier)
#### Post date: [April 20, 2020, 5:31pm UTC](https://community.citystrides.com/t/disconnecting-from-map-my-run/20178/11 "2020-04-20T17:31:18Z")
Eeeeeewwwwwwww 😖
Hope they can bring it back up again soon!
---
### Author:  [@richwarne2003](https://community.citystrides.com/u/richwarne2003)
#### Post date: [April 20, 2020, 5:39pm UTC](https://community.citystrides.com/t/disconnecting-from-map-my-run/20178/12 "2020-04-20T17:39:45Z")
I’m patient👍
---
### Author:  [@richwarne2003](https://community.citystrides.com/u/richwarne2003)
#### Post date: [April 21, 2020, 7:01am UTC](https://community.citystrides.com/t/disconnecting-from-map-my-run/20178/13 "2020-04-21T07:01:07Z")
All sorted now 🙂 thank you