# CityStrides Errors that Force Refreshing the Browser **URL:** \ **Category:** Support\ **Created:** [November 5, 2026, 1:54pm UTC](https://community.citystrides.com/t/citystrides-errors-that-force-refreshing-the-browser/30252 "2026-11-05T13:54:18Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![stst415](https://community.citystrides.com/user_avatar/community.citystrides.com/stst415/32/1797_2.png) [@stst415](https://community.citystrides.com/u/stst415)\ **Post date:** [November 5, 2026, 1:54pm UTC](https://community.citystrides.com/t/citystrides-errors-that-force-refreshing-the-browser/30252/1 "2026-11-05T13:54:18Z")
### CityStrides Profile Link > **[Scott Trimble - CityStrides](https://citystrides.com/users/27988)** > > The best tool to help you Run Every Street ### Message @JamesChevalier, I’m writing about a problem that’s been going on for perhaps a year. This is in regards to a string of errors when going _back_ to CityStrides in an iPhone browser while walking a neighborhood. At first, it was sporadic, but it’s gotten increasingly consistent… and even more annoying since the required refresh meant _losing_ the map imagery if one has walked into an area with lower cell phone signal. I’ll break it down further… This **[short screen capture video](https://www.dropbox.com/scl/fi/6m8nh567fjbvvn9c91hnm/CityStrides_Errors_001.mp4?rlkey=jib6okvzzxir9sl153p6r493d&dl=0)** shows exactly what happens. (1) I’m walking an area and I turn my phone back on to reference the CityStrides map (or this all happens too when I flip back _to_ the browser from using a different app). (2) I click on Safari to go back to the browser. (3) Instead of showing me the previously-loaded page, the screen first turns black. (4) Then it loads two back-to-back obscenely large **[zoomed-in views of the CityStrides logos](https://www.dropbox.com/scl/fi/ubq2nr7us5yht8himift7/CityStrides_Errors_002.jpg?rlkey=tfmwb6tu50sr1crmfqy2u9tcn&dl=0)**. (5) I’m now forced to hit Refresh to clear the errors. (6) If I’m now out of cell phone signal, I lose being able to reference my previously-downloaded-and-still-in-my-browser-cache Citystrides map which is extremely frustrating. (7) If I’m in cell phone range, the map will refresh and ask me _again_ if CityStrides is allowed to Access Motion & Orientation. (8) I click allow and then the map goes back to showing my current position in relation to the nearby purple lines. A few other potentially-helpful notes. I have an Apple iPhone 15 Pro Max on iOS 27.2 (though it did this in iOS 26 too), and I use the built-in Safari browser. But… hmm… I’m noticing right _now_ that it _doesn’t_ do this on the Firefox and Chrome apps. So, uh, I guess I just need to use Firefox instead and my problem is gone, right?? 😉 I guess. But I’d still love for the issue to be fixed on Safari since that _is_ the default iPhone app for most people. Any thoughts on what is causing this? Thank you! Scott Trimble ### Optional file upload ![CityStrides_Errors_002_B.jpg](https://d25dflut6m8e53.cloudfront.net/original/2X/b/b0bf58ae95fa54acd82ec16744e81644be755d3b.jpeg) ---
**Author:** ![JamesChevalier](https://community.citystrides.com/user_avatar/community.citystrides.com/jameschevalier/32/2_2.png) [@JamesChevalier](https://community.citystrides.com/u/JamesChevalier)\ **Post date:** [November 5, 2026, 5:58pm UTC](https://community.citystrides.com/t/citystrides-errors-that-force-refreshing-the-browser/30252/2 "2026-11-05T17:58:35Z")
🤔 This sounds like iOS background app offloading behavior. I was able to eventually reproduce _some of_ the issue by loading my LifeMap & enabling LifeMap Live and then playing a game for a bit. When I returned, there was a flicker like it might have been reloading the page & the LifeMap Live feature wasn’t on any more. The reproduction steps seem to be: 1. Navigate to the LifeMap page (maybe any page with a map) 2. Enable LifeMap Live - This is not really necessary, but it helps to visualize the issue for phones that _don’t_ have the full scope of this issue 3. Switch to another app for long enough / doing enough other stuff / in an app that uses enough memory (I don’t know all of the underlying rules here) that iOS offloads Safari 4. Return to Safari - The whole page seems to refresh automatically - The LifeMap Live feature is no longer enabled - On some devices (yours), it seems that page refresh _does not_ happen, instead leaving you in a half-rendered state (that zoomed-in view of the CityStrides logo is effectively the page without any CSS loaded) Chrome & Firefox use the same underlying engine (WebKit) as Safari in iOS. So it would seem more connected to how those apps do memory management, as opposed to the “browser” being different (it’s not). As far as the prompt for Access Motion & Orientation is concerned, I have _no control_ over that. 🙁 This is probably going to require _extensive_ testing to figure out wtf, so I’m going to need _a lot_ of patience on this. 😰 ---
**Author:** ![stst415](https://community.citystrides.com/user_avatar/community.citystrides.com/stst415/32/1797_2.png) [@stst415](https://community.citystrides.com/u/stst415)\ **Post date:** [November 5, 2026, 9:10pm UTC](https://community.citystrides.com/t/citystrides-errors-that-force-refreshing-the-browser/30252/3 "2026-11-05T21:10:32Z")
I’m glad that you could reproduce it… meaning it wasn’t just _me_. 😉 I solved the problem by making the switch today of finally dumping Safari on my iPhone and going all-in on Firefox instead (which I use anyway on my Windows laptop). Figuring out that CityStrides was safe on Firefox just gave me the final nudge that I needed. Before you devote extensive time and resources towards this issue, the question is, how many others are experiencing this problem?? I suppose people can chime in here… ---
**Author:** ![andrewpholden](https://community.citystrides.com/user_avatar/community.citystrides.com/andrewpholden/32/3096_2.png) [@andrewpholden](https://community.citystrides.com/u/andrewpholden)\ **Post date:** [November 6, 2026, 10:18pm UTC](https://community.citystrides.com/t/citystrides-errors-that-force-refreshing-the-browser/30252/4 "2026-11-06T22:18:03Z")
I also experience this half-rendered screen. It happens every time following these steps: 1. Navigate to a saved Route 2. Select ‘Download GPX’ 3. Select ‘Open in “Connect”’ from the screen that appears (I use Garmin, so iOS must recognise that Connect can open this file) 4. Go back to CityStrides/browser app created as a bookmark, after it has switched to Connect (I have CS added to Home Screen from Safari) 5. Click the ‘X’ in the corner to close that pop up screen 6. Half-rendered screen appears ---
**Author:** ![JamesChevalier](https://community.citystrides.com/user_avatar/community.citystrides.com/jameschevalier/32/2_2.png) [@JamesChevalier](https://community.citystrides.com/u/JamesChevalier)\ **Post date:** [November 7, 2026, 3:21am UTC](https://community.citystrides.com/t/citystrides-errors-that-force-refreshing-the-browser/30252/5 "2026-11-07T03:21:15Z")
What’s “that popup screen that appears”? I notice you and @stst415 both have it added to the Home Screen (I do as well) and I wonder if anything changes if you remove it. I don’t _expect_ anything to change, but I have seen things behave differently while it’s there… ---
**Author:** ![hans1](https://community.citystrides.com/letter_avatar_proxy/v4/letter/h/e68b1a/32.png) [@hans1](https://community.citystrides.com/u/hans1)\ **Post date:** [November 7, 2026, 7:43am UTC](https://community.citystrides.com/t/citystrides-errors-that-force-refreshing-the-browser/30252/6 "2026-11-07T07:43:33Z")
I used to get this ”half-rendered screen” quite often, but not for some time now. Can’t really remember how long ago, maybe a year? It used to annoy me so much that I considered asking here about it, but it seems it went away by itself. I’m using Chrome on my Ipad ---
**Author:** ![stst415](https://community.citystrides.com/user_avatar/community.citystrides.com/stst415/32/1797_2.png) [@stst415](https://community.citystrides.com/u/stst415)\ **Post date:** [November 7, 2026, 1:34pm UTC](https://community.citystrides.com/t/citystrides-errors-that-force-refreshing-the-browser/30252/7 "2026-11-07T13:34:03Z")
To test your hypothesis, I deleted the home screen shortcut, rebooted the phone, then tried again using Safari. I repeatedly got the same error (the half-rendered screen, as you all have been calling it). I went next to Firefox (which I already found was better at handling this problem) and it continued to work fine. The home screen shortcut did not seem to affect either browser.