# Can’t log in, prompts for email
**URL:** https://community.citystrides.com/t/can-t-log-in-prompts-for-email/17508
**Category:** Support
**Created:** [December 4, 2018, 12:01am UTC](https://community.citystrides.com/t/can-t-log-in-prompts-for-email/17508 "2018-12-04T00:01:46Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@abbywalking](https://community.citystrides.com/u/abbywalking)
#### Post date: [December 4, 2018, 12:01am UTC](https://community.citystrides.com/t/can-t-log-in-prompts-for-email/17508/1 "2018-12-04T00:01:46Z")
Looks good!! Thanks! Only thing is now is that it won’t let me sign up through my run keeper. City strides keeps asking for my email to be best contacted again and again even after enter my email
_update from jim_ this was split off of [this thread](https://community.citystrides.com/t/clean-slate-no-strava-history-only-future/17489)
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### Author:  [@JamesChevalier](https://community.citystrides.com/u/JamesChevalier)
#### Post date: [December 4, 2018, 12:27am UTC](https://community.citystrides.com/t/can-t-log-in-prompts-for-email/17508/2 "2018-12-04T00:27:48Z")
It looks like some user account stuff got messed up… I’m seeing three different “Ab\_a\_do” users:
1. [This one using MapMyRun & Strava](https://citystrides.com/users/7818)
The MapMyRun page for that user doesn’t exist
The Strava page for that user is [here](http://www.strava.com/athletes/21421592/)
2. [This one using Strava but displaying a Runkeeper logo as your avatar](https://citystrides.com/users/7931)
The Strava page for that user is [here](http://www.strava.com/athletes/36903202/)
3. [This one using Runkeeper](https://citystrides.com/users/7974)
The Runkeeper page for that user is [here](https://runkeeper.com/user/2914311134)
Are all/some of those yours?
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### Author:  [@abbywalking](https://community.citystrides.com/u/abbywalking)
#### Post date: [December 4, 2018, 12:57am UTC](https://community.citystrides.com/t/can-t-log-in-prompts-for-email/17508/3 "2018-12-04T00:57:18Z")
Yes likely- while I was struggling to get it to read my runkeeper account I tried liking it to a Strava account and a map my run account. If it just links to run keeper that’s perfect because I manually map on that. (No gps hook up bc I only want from 12/1 on). Sorry if I’ve made a mess 😕
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### Author:  [@JamesChevalier](https://community.citystrides.com/u/JamesChevalier)
#### Post date: [December 4, 2018, 1:15am UTC](https://community.citystrides.com/t/can-t-log-in-prompts-for-email/17508/4 "2018-12-04T01:15:20Z")
We can clean it up! No problem!
The first thing you have to do is get yourself logged out of CityStrides. Since you’re having trouble with that form, I suggest you try giving it a fake email address & seeing if that lets you in … If it does, go ahead and sign out of CityStrides. If it doesn’t, you’ll have to remove any ‘[citystrides.com](http://citystrides.com)’ cookies in your browser ([this link](https://www.pcworld.com/article/242939/how_to_delete_cookies.html) might be able to help you with that.
Now that that’s done…
I don’t know if you want to log into CityStrides with multiple tracking services. This is a useful feature if you use one service some days and another on other days … it’s also useful if you used to use one service and now use another.
I also don’t know which of the three CityStrides accounts I listed in my earlier message are yours.
If you do want Strava and Runkeeper connected, then you should do this…
1. Revoke access from within Runkeeper from [here](https://runkeeper.com/settings/apps) and email me at [jim@citystrides.com](mailto:jim@citystrides.com) letting me know that’s done … you should wait for me to get back to you before continuing
2. Log into CityStrides with your **Strava** account, then go to your CityStrides Setting page and click the ‘Connect’ button next to Runkeeper
If you only want Runkeeper and the other accounts listed earlier should be deleted, then you should do this…
1. Revoke access from within MapMyRun and Strava then email me at [jim@citystrides.com](mailto:jim@citystrides.com) letting me know that’s done … you should wait for me to get back to you before continuing
2. Log into CityStrides with your Runkeeper account, this time you should be able to get past the email form
* * *
This is _a lot_ … Let me know if you have _any_ questions!