# Billing Error

**URL:** https://community.citystrides.com/t/billing-error/25485
**Category:** Support
**Created:** [October 22, 2022, 7:13am UTC](https://community.citystrides.com/t/billing-error/25485 "2022-10-22T07:13:01Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![stst415](https://community.citystrides.com/user_avatar/community.citystrides.com/stst415/32/1797_2.png) [@stst415](https://community.citystrides.com/u/stst415)
#### Post date: [October 22, 2022, 7:13am UTC](https://community.citystrides.com/t/billing-error/25485/1 "2022-10-22T07:13:01Z")

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🔗 My profile link : [Scott Trimble - CityStrides](https://citystrides.com/users/27988)

I am getting repeated errors with a missing page when trying to bump up my billing subscription to a higher level. See the “before” screen capture"…

 ![BillingError_001](https://d25dflut6m8e53.cloudfront.net/original/2X/f/f5c62f39e76e677312fa8484ddf4dfa53686384e.jpeg)  
and the “after” screen capture…  
 ![BillingError_002](https://d25dflut6m8e53.cloudfront.net/original/2X/5/52886271f1c50ded334f8700101ed0e366ca91c1.jpeg)  
(which is the never existed / not here now error message). I get the same result on both my phone and my Windows / Firefox browser on my laptop.

I vaguely remember a different billing error last time I bumped up the subscription level (maybe in the first couple months of 2022), but I don’t recall how it got fixed. But please do check on this one. I want to give more money. 😜

Scott

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### Author: ![JamesChevalier](https://community.citystrides.com/user_avatar/community.citystrides.com/jameschevalier/32/2_2.png) [@JamesChevalier](https://community.citystrides.com/u/JamesChevalier)
#### Post date: [October 22, 2022, 3:53pm UTC](https://community.citystrides.com/t/billing-error/25485/2 "2022-10-22T15:53:14Z")

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Wow, thanks, I appreciate this!

I’ve just released a fix.

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### Author: ![stst415](https://community.citystrides.com/user_avatar/community.citystrides.com/stst415/32/1797_2.png) [@stst415](https://community.citystrides.com/u/stst415)
#### Post date: [October 23, 2022, 8:53am UTC](https://community.citystrides.com/t/billing-error/25485/3 "2022-10-23T08:53:43Z")

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It works perfectly now. And I just doubled my subscription level. 👊