# Support **URL:** https://community.citystrides.com/c/support/3.md [Latest](https://community.citystrides.com/latest.md) · [Categories](https://community.citystrides.com/categories.md) --- ## [Reply Here If You Have Missing Activities](https://community.citystrides.com/t/reply-here-if-you-have-missing-activities/19579)
**Author:** [@JamesChevalier](https://community.citystrides.com/u/JamesChevalier)\ **Replies:** 5\ **Last updated:** [September 18, 2026, 3:57pm UTC](https://community.citystrides.com/t/reply-here-if-you-have-missing-activities/19579 "2026-09-18T15:57:17Z")
:warning: :point\_down: PLEASE READ THIS :point\_down: :warning: Everyone YOU MUST include a link to your profile page in your reply, I don’t have time to search for you in the site Revoking access from your tracking serv… --- ## [About the Support category](https://community.citystrides.com/t/about-the-support-category/2)
**Author:** [@system](https://community.citystrides.com/u/system)\ **Replies:** 0\ **Last updated:** [June 12, 2015, 11:47pm UTC](https://community.citystrides.com/t/about-the-support-category/2 "2015-06-12T23:47:24Z")
Use this category to report issues or ask questions about how things work. When reporting issues, please include links … here’s a list of typically helpful links: Profile link Activity link City/Street links OpenStree… --- ## [Street with a Node Count Mismatch](https://community.citystrides.com/t/street-with-a-node-count-mismatch/30163)
**Author:** [@glenn.j.ward](https://community.citystrides.com/u/glenn.j.ward)\ **Replies:** 2\ **Last updated:** [September 28, 2026, 5:23pm UTC](https://community.citystrides.com/t/street-with-a-node-count-mismatch/30163 "2026-09-28T17:23:00Z")
CityStrides Profile Link Message I think I found a street with a node count mismatch on my most recent run. I ran 100% of the street but it didn’t appear in the completed streets list, so I took a closer look. The s… --- ## [Suunto entry didn’t appear in my activities](https://community.citystrides.com/t/suunto-entry-didn-t-appear-in-my-activities/30162)
**Author:** [@s.3488](https://community.citystrides.com/u/s.3488)\ **Replies:** 3\ **Last updated:** [September 28, 2026, 3:16pm UTC](https://community.citystrides.com/t/suunto-entry-didn-t-appear-in-my-activities/30162 "2026-09-28T15:16:36Z")
CityStrides Profile Link Message Friday’s walk (tracked with Suunto) didn’t sync to CityStrides. My walk from today (which I tracked in the same way) had no problems, it is already in my activity list. Is there somethi… --- ## [Cannot unpin one city](https://community.citystrides.com/t/cannot-unpin-one-city/30161)
**Author:** [@washley](https://community.citystrides.com/u/washley)\ **Replies:** 2\ **Last updated:** [September 26, 2026, 10:14pm UTC](https://community.citystrides.com/t/cannot-unpin-one-city/30161 "2026-09-26T22:14:05Z")
CityStrides Profile Link Message I can pin/unpin other cities, but not Austin. It is currently pinned, but attempts to unpin it result in a HTTP 422 error from the request POST /running\_cities/475767/unpin (I dropped … --- ## [100% complete not showing up](https://community.citystrides.com/t/100-complete-not-showing-up/30160)
**Author:** [@keri.traub](https://community.citystrides.com/u/keri.traub)\ **Replies:** 2\ **Last updated:** [September 26, 2026, 8:05pm UTC](https://community.citystrides.com/t/100-complete-not-showing-up/30160 "2026-09-26T20:05:10Z")
CityStrides Profile Link Message After a couple of years of some streets being 100% complete, this week I noticed them showing as no longer complete. I looked up my map and completed routes and tracked it down to this … --- ## [100% of nodes complete, but street not considered complete](https://community.citystrides.com/t/100-of-nodes-complete-but-street-not-considered-complete/30144)
**Author:** [@washley](https://community.citystrides.com/u/washley)\ **Replies:** 5\ **Last updated:** [September 25, 2026, 11:41pm UTC](https://community.citystrides.com/t/100-of-nodes-complete-but-street-not-considered-complete/30144 "2026-09-25T23:41:49Z")
CityStrides Profile Link Message My activity this morning finished all 63 nodes of this street, but the street is listed under the activity’s progress tab, not the completed tab. Also, on the street’s page I am not lis… --- ## [App and login?](https://community.citystrides.com/t/app-and-login/29438)
**Author:** [@whofan](https://community.citystrides.com/u/whofan)\ **Replies:** 10\ **Last updated:** [September 25, 2026, 4:29pm UTC](https://community.citystrides.com/t/app-and-login/29438 "2026-09-25T16:29:36Z")
:link: My profile link : Who Fan (hiker/walker) - CityStrides Kind of a strange question. On one of my Android tablets I am unable to log in when using the app from the home screen. I know there’s not a true CS app but … --- ## [Understanding Massive Hauls](https://community.citystrides.com/t/understanding-massive-hauls/30154)
**Author:** [@dean.disimone](https://community.citystrides.com/u/dean.disimone)\ **Replies:** 10\ **Last updated:** [September 25, 2026, 3:13pm UTC](https://community.citystrides.com/t/understanding-massive-hauls/30154 "2026-09-25T15:13:06Z")
So. I’m currently in place 62, and was within 20 streets of place 61 (which I held briefly this summer). Today, the separation jumped by several hundred streets. I’ve had a day or two like that (Venice, Italy for example… --- ## [100% but not showing complete](https://community.citystrides.com/t/100-but-not-showing-complete/30158)
**Author:** [@massenisse](https://community.citystrides.com/u/massenisse)\ **Replies:** 0\ **Last updated:** [September 25, 2026, 3:52am UTC](https://community.citystrides.com/t/100-but-not-showing-complete/30158 "2026-09-25T03:52:19Z")
CityStrides Profile Link Message 100% complete but showing as not complete --- ## [Nodes on Private road](https://community.citystrides.com/t/nodes-on-private-road/19134)
**Author:** [@kristinadousharm](https://community.citystrides.com/u/kristinadousharm)\ **Replies:** 16\ **Last updated:** [September 24, 2026, 6:54pm UTC](https://community.citystrides.com/t/nodes-on-private-road/19134 "2026-09-24T18:54:14Z")
The last three nodes on O’Callahan Ln, Red Hook, NY 12571 are beyond a gated wall and are not accessible. These are my last nodes to complete my village. Can they be deleted? ! --- ## [Green Valley Az sync removed almost all streets](https://community.citystrides.com/t/green-valley-az-sync-removed-almost-all-streets/30155)
**Author:** [@payton.snider](https://community.citystrides.com/u/payton.snider)\ **Replies:** 1\ **Last updated:** [September 23, 2026, 10:09pm UTC](https://community.citystrides.com/t/green-valley-az-sync-removed-almost-all-streets/30155 "2026-09-23T22:09:02Z")
CityStrides Profile Link Message I just pushed a sync against Green Valley, Az and it deleted 680 streets and left 2. When looking at the city border in city strides it looks like it might be broken? The border looks … --- ## [Imported Run Not Showing Up](https://community.citystrides.com/t/imported-run-not-showing-up/30151)
**Author:** [@travisowendylan](https://community.citystrides.com/u/travisowendylan)\ **Replies:** 2\ **Last updated:** [September 22, 2026, 6:10pm UTC](https://community.citystrides.com/t/imported-run-not-showing-up/30151 "2026-09-22T18:10:56Z")
Last evening upon getting to my run I saw my watch in which I use to sync here with was going to die mid run. So I loaded Strava up to simultaneously record. After the run I downloaded the run from strava and uploaded to… --- ## [Email notifications about city sync updates](https://community.citystrides.com/t/email-notifications-about-city-sync-updates/30153)
**Author:** [@steve5](https://community.citystrides.com/u/steve5)\ **Replies:** 1\ **Last updated:** [September 22, 2026, 4:48pm UTC](https://community.citystrides.com/t/email-notifications-about-city-sync-updates/30153 "2026-09-22T16:48:07Z")
CityStrides Profile Link Message I get email notifications about some cities when the sync, but not others. What’s the logic for whether the email gets sent? --- ## [Activities missing on map](https://community.citystrides.com/t/activities-missing-on-map/29657)
**Author:** [@tbtran](https://community.citystrides.com/u/tbtran)\ **Replies:** 257\ **Last updated:** [September 21, 2026, 8:27pm UTC](https://community.citystrides.com/t/activities-missing-on-map/29657 "2026-09-21T20:27:19Z")
Hello: My activities aren’t showing up on Life Map. Please help. Thank you. --- ## [Route builder can't "escape" a completed city](https://community.citystrides.com/t/route-builder-cant-escape-a-completed-city/30148)
**Author:** [@tev4](https://community.citystrides.com/u/tev4)\ **Replies:** 2\ **Last updated:** [September 21, 2026, 8:10pm UTC](https://community.citystrides.com/t/route-builder-cant-escape-a-completed-city/30148 "2026-09-21T20:10:48Z")
CityStrides Profile Link Message It seems that if the starting point in Route Builder is within the boundaries of a completed city, then one is doomed to get the message “You have no incomplete streets near that point … --- ## [Can you edit a route (built in route builder) after its been saved?](https://community.citystrides.com/t/can-you-edit-a-route-built-in-route-builder-after-its-been-saved/30147)
**Author:** [@johnstone\_tm](https://community.citystrides.com/u/johnstone_tm)\ **Replies:** 1\ **Last updated:** [September 21, 2026, 7:45pm UTC](https://community.citystrides.com/t/can-you-edit-a-route-built-in-route-builder-after-its-been-saved/30147 "2026-09-21T19:45:04Z")
As far as I can tell, the only thing you can change when editing is the name of the route and its privacy settings? --- ## [How can I report a mistaken node?](https://community.citystrides.com/t/how-can-i-report-a-mistaken-node/30133)
**Author:** [@81cf114b4d52b9bad75e](https://community.citystrides.com/u/81cf114b4d52b9bad75e)\ **Replies:** 26\ **Last updated:** [September 20, 2026, 4:37pm UTC](https://community.citystrides.com/t/how-can-i-report-a-mistaken-node/30133 "2026-09-20T16:37:23Z")
I’ve been loving CityStrides for the last few years. I’m almost at 100% for my city. However, I found at least one node that cannot be “grabbed” - it’s on the opposite side of a security gate in an industrial site, how … --- ## [Territory not including overlapping activities](https://community.citystrides.com/t/territory-not-including-overlapping-activities/30146)
**Author:** [@brian.h.rowe](https://community.citystrides.com/u/brian.h.rowe)\ **Replies:** 0\ **Last updated:** [September 20, 2026, 1:17am UTC](https://community.citystrides.com/t/territory-not-including-overlapping-activities/30146 "2026-09-20T01:17:55Z")
This territory ( Territory of Brian Rowe - CityStrides ) just synced but it’s not including a run I did that clearly overlaps: Relatedly, I wanted to put in my vote for adding a small gap tolerance to territory calcu… --- ## [Confusion with city list](https://community.citystrides.com/t/confusion-with-city-list/30141)
**Author:** [@r.weide](https://community.citystrides.com/u/r.weide)\ **Replies:** 6\ **Last updated:** [September 19, 2026, 3:21pm UTC](https://community.citystrides.com/t/confusion-with-city-list/30141 "2026-09-19T15:21:42Z")
@JamesChevalier What about city counts? Should cities with 0 completed streets be in the list? E.g. Robert Weide is running Erlangen, Bayern - CityStrides is in my list. --- ## [Edisto Beach, SC](https://community.citystrides.com/t/edisto-beach-sc/30140)
**Author:** [@brad](https://community.citystrides.com/u/brad)\ **Replies:** 2\ **Last updated:** [September 18, 2026, 4:18pm UTC](https://community.citystrides.com/t/edisto-beach-sc/30140 "2026-09-18T16:18:53Z")
Can Edisto Beach, SC please be added to the system? Thanks in advance, Brad --- ## [Erasing a segment of a walk](https://community.citystrides.com/t/erasing-a-segment-of-a-walk/30139)
**Author:** [@7f902877e8d0003cfecc](https://community.citystrides.com/u/7f902877e8d0003cfecc)\ **Replies:** 1\ **Last updated:** [September 16, 2026, 10:57pm UTC](https://community.citystrides.com/t/erasing-a-segment-of-a-walk/30139 "2026-09-16T22:57:17Z")
Hello! Today I completed a walk in several different subdivisions (I drove to each one), and had Strava paused. I didn’t realize it would transfer a straight line in between the subdivisions I walked. Is there any way to… --- ## [Hammersmith & Fulham update](https://community.citystrides.com/t/hammersmith-fulham-update/30138)
**Author:** [@reesmf](https://community.citystrides.com/u/reesmf)\ **Replies:** 1\ **Last updated:** [September 16, 2026, 3:04pm UTC](https://community.citystrides.com/t/hammersmith-fulham-update/30138 "2026-09-16T15:04:06Z")
The recent Hammersmith and Fulham update gave me some incomplete routes so yesterday I went out to clear a few red dots, e.g. https://citystrides.com/activities/100152713 . I did two walks and at the end all the red do… --- ## [After city update completed streets show incomplete](https://community.citystrides.com/t/after-city-update-completed-streets-show-incomplete/30129)
**Author:** [@hans1](https://community.citystrides.com/u/hans1)\ **Replies:** 2\ **Last updated:** [September 15, 2026, 6:29am UTC](https://community.citystrides.com/t/after-city-update-completed-streets-show-incomplete/30129 "2026-09-15T06:29:04Z")
CityStrides Profile Link https://citystrides.com/users/24151 Message Hi, two of my nested cities in Stockholm were updated last week. They were 100% complete, now the show three incomplete for Bromma Hans Westerback is … --- ## [Possible OSM filtering issue: highway=path included as a CityStrides street](https://community.citystrides.com/t/possible-osm-filtering-issue-highway-path-included-as-a-citystrides-street/30127)
**Author:** [@jraygauthier](https://community.citystrides.com/u/jraygauthier)\ **Replies:** 2\ **Last updated:** [September 14, 2026, 2:01pm UTC](https://community.citystrides.com/t/possible-osm-filtering-issue-highway-path-included-as-a-citystrides-street/30127 "2026-09-14T14:01:58Z")
CityStrides Profile Link Message City: Saint-Gabriel-de-Valcartier, Québec, CityStrides city ID: 39168, OSM way: 1356689933, Name: Sentier La Visite. This OSM way is tagged: highway=path, foot=designated, bicycle=desig… --- ## [Garmin sync bug?](https://community.citystrides.com/t/garmin-sync-bug/30125)
**Author:** [@kevincharlespels](https://community.citystrides.com/u/kevincharlespels)\ **Replies:** 2\ **Last updated:** [September 12, 2026, 9:24pm UTC](https://community.citystrides.com/t/garmin-sync-bug/30125 "2026-09-12T21:24:11Z")
CityStrides Profile Link Message I only noticed this because I was surprised to see my activity automatically appeared in CityStrides. Normally I manually upload my activities via Runkeeper, I just had a historic sync … --- ## [All my streets disappeared when I became a supporter](https://community.citystrides.com/t/all-my-streets-disappeared-when-i-became-a-supporter/30126)
**Author:** [@julia](https://community.citystrides.com/u/julia)\ **Replies:** 2\ **Last updated:** [September 12, 2026, 4:04pm UTC](https://community.citystrides.com/t/all-my-streets-disappeared-when-i-became-a-supporter/30126 "2026-09-12T16:04:54Z")
CityStrides Profile Link Message I just became a supporter (largely because I noticed you could no longer hover over a line on the map and click it to see that activity and I thought that feature might have been put be… --- ## [Can't open CityStrides GPX on Garmin app](https://community.citystrides.com/t/cant-open-citystrides-gpx-on-garmin-app/30118)
**Author:** [@martint](https://community.citystrides.com/u/martint)\ **Replies:** 12\ **Last updated:** [September 12, 2026, 3:40pm UTC](https://community.citystrides.com/t/cant-open-citystrides-gpx-on-garmin-app/30118 "2026-09-12T15:40:50Z")
On Android I used to be able to “Download GPX” route on CityStrides. The raw GPX was shown in Chrome, and “Open with Garmin” allowed easy route import. But from today the last step doesn’t work (nothing is imported.) I… --- ## [0% city completion](https://community.citystrides.com/t/0-city-completion/30121)
**Author:** [@dfe027a6e363a81db887](https://community.citystrides.com/u/dfe027a6e363a81db887)\ **Replies:** 1\ **Last updated:** [September 11, 2026, 3:38pm UTC](https://community.citystrides.com/t/0-city-completion/30121 "2026-09-11T15:38:40Z")
CityStrides Profile Link https://citystrides.com/ItsPrivate Message I have several cities in my profile showing “0 of X streets completed”. In 2 of them I only have partial roads completed (between 20-40%) and I doubt … --- ## [Several areas still waiting for OSM sync](https://community.citystrides.com/t/several-areas-still-waiting-for-osm-sync/30122)
**Author:** [@guido2bertolotti](https://community.citystrides.com/u/guido2bertolotti)\ **Replies:** 1\ **Last updated:** [September 11, 2026, 3:23pm UTC](https://community.citystrides.com/t/several-areas-still-waiting-for-osm-sync/30122 "2026-09-11T15:23:15Z")
Hi James, I have made several updates to OpenStreetMap over the past few months, mainly to correct or add streets in the following CityStrides areas: Milano – already synced in July 2026, and I can confirm that my OS… [Next page](https://community.citystrides.com/c/support/3.md?page=1)